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Sheraton Hotels Customer FAQ

Top Answers & How-to Guides

What is Sheraton Hotels's Phone Number?

The question we are asked most often is about how to talk to Sheraton Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I host a meeting or event at Sheraton hotels?

Yes, you can host a meeting or event at Sheraton hotels. We offer a variety of versatile and well-equipped meeting spaces to accommodate...
Ask any question you have about Sheraton Hotels customer service, get an answer now.
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Recent Sheraton Hotels Customer Questions

The hotel charged one of my rooms a smoking fee & no one smoked in any room. I need that bogus charge reversed.

We recommend reviewing your reservation details and contacting the hotel's front desk or customer service directly to address and resolve any billing discrepancies, including the smoking fee.
Asked Jul 5, 2024 4:57 PM

Help me with my Sheraton Hotels customer service issue

Coronavirus Policy

What Is Sheraton's Coronavirus Change or Cancellation Policy?

Sheraton is owned by Marriott International, so COVID-related cancellation and change policies are dictated by Marriott. The company...
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Booking and Cancellation

How Do I Book a Trip with Sheraton?

Start by creating an account on the website to book a trip with Sheraton. From there, search for your travel dates and destination....
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How Do I Cancel My Trip with Sheraton?

If you need to cancel your reservation at a Sheraton resort or hotel then you need to know Marriott's cancellation policy, as Sheraton...
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How Do I Get a Refund from Sheraton?

Sheraton Hotels, part of the Marriott family of resorts, offers two ways for you to get a refund issued once your payment has been...
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What Is Sheraton's Cancellation Policy?

Sheraton has a flexible, easy-to-understand cancellation policy for vacationers. When booking your room, click the link for the rate...
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How Do I Dispute a Charge with Sheraton?

If you stayed at one of Sheraton's hotels or resorts and you discovered a surprising charge on your bill, you may want to dispute it...
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What Do I Do If I Never Received a Confirmation Email from Sheraton?

There are things you can do if you never received a confirmation email from Sheraton. First, check your spam folder. Sometimes emails...
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Customer Support

How Do I File a Complaint About the Property to Sheraton?

If your stay at a Sheraton hotel or resort did meet your expectations or the standards Sheraton claims to adhere to, you can file a...
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Business Travel Hotels

What Are the Best Business Travel Hotels?

Business travelers have different needs than those who travel for pleasure. These needs include security, access to professional services...
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Hotel Amenities

What are the amenities offered at Sheraton hotels?

Sheraton hotels offer an array of amenities to enhance your stay. Our rooms feature comfortable beds, the signature Sheraton Sleep...
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Does Sheraton offer free Wi-Fi for guests?

Yes, Sheraton Hotels offer complimentary Wi-Fi for all guests. We understand the importance of staying connected while traveling, so...
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Are pets allowed at Sheraton hotels?

Yes, Sheraton hotels are pet-friendly. We understand that pets are part of your family and want them to feel welcome during your stay....
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What is the check-in and check-out time at Sheraton hotels?

The standard check-in time at Sheraton hotels is 3:00 PM, while the check-out time is 12:00 PM. These times may vary slightly depending...
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Do Sheraton hotels have parking facilities? If yes, is it free?

Yes, Sheraton hotels offer parking facilities. However, please note that availability and pricing may vary depending on the specific...
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Can I request a crib or extra bed for my room at Sheraton hotels?

Yes, you can request a crib or an extra bed for your room at Sheraton hotels. We understand that your specific needs may vary during...
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Loyalty Program

What is the Sheraton guest loyalty program and how can I join?

The Sheraton guest loyalty program is called Marriott Bonvoy. It allows members to earn points for their stays at Sheraton hotels and...
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Special Rates and Discounts

Are there special rates or discounts available for seniors at Sheraton hotels?

Yes, Sheraton hotels offer special rates and discounts for seniors. Our Senior Discount program allows guests who are 62 years of age...
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Shuttle and Location

Do Sheraton hotels provide shuttle services to and from the airport?

Yes, Sheraton hotels offer shuttle services for convenient transportation to and from the airport. Our hotels strive to ensure a hassle-free...
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Are there any Sheraton hotels located near popular attractions or landmarks?

Yes, Sheraton Hotels are strategically located near many popular attractions and landmarks worldwide. Whether you're seeking a vibrant...
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Meetings and Events

Can I host a meeting or event at Sheraton hotels?

Yes, you can host a meeting or event at Sheraton hotels. We offer a variety of versatile and well-equipped meeting spaces to accommodate...
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