If you entered your nTelos Wireless SIM card's PIN wrong too many times, your phone has been locked as a security measure. You need your nTelos Wireless PUK number to unlock it. If you forgot your PUK, you might be able to find it on the card your SIM came with or by contacting nTelos Wireless for help. If all else fails, you will need to get a new SIM card.
Most people will never need to know their Personal Unlocking Key (PUK) number. Most people don't even know what a PUK is. However, if you're having trouble with your nTelos Wireless SIM PIN, you're going to need to know. This article will tell you all about it.
Your SIM is the tiny plastic card you put in your phone to let it access the nTelos Wireless network. It identifies your phone to the network software. To secure your personal data, the card is protected by a PIN. That's the four-digit number found on the large card your SIM comes attached to. If you need to enter your SIM PIN and have both forgotten it and lost the large card, you may have to guess. And if you enter the PIN wrong three times in a row, you'll get a message saying, "SIM Is Locked," or something similar. And if you still don't know your PIN, you will need your PUK code to unlock it.
If you don't know your PUK, you've got a bit of a problem.
There's a good chance that the PUK is recorded on the large plastic card your SIM came attached to. It's 8 digits long and should be labeled "PUK." If you can't find it, look for scratchable areas on the card, like those on a lottery ticket. If you find one, scratch it with a coin, and you should reveal your PUK number.
If you can't get your PUK that way, the next thing to try is to contact nTelos Wireless. Explain what's happened to the customer service representative and ask for the PUK. You will need to answer some security questions to prove your identity, such as your personal and account information, so have that on hand if you don't have it memorized.
If you can't get your PUK from nTelos Wireless for some reason, or if the one you are given doesn't work, then there's only one thing left to do: contact nTelos Wireless and order a new SIM card. This probably means getting a new phone number, and any information you had stored on your old SIM will be lost, but you don't have any other choice at this point.
Contact a customer service representative to get nTelos Wireless's help recovering your PUK code or getting a new SIM card. You can reach one by phone or by email.
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