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Shentel Customer FAQ

Top Answers & How-to Guides

What is Shentel's Phone Number?

The question we are asked most often is about how to talk to Shentel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I change my plan with Shentel?

To change a plan with Shentel, customers should first review the available options on the Shentel website. After selecting a...

How do I access my Shentel account online?

To access an account with Shentel online, users should visit the official website and click on the "Customer Login" link,...
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Recent Shentel Customer Questions

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Number Porting and Returns

How Do I Return a Phone with Shentel?

Log in to My Account and look for Returns if you want to return a phone with nTelos Wireless. Once there, click Return Devices,...
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How Do I Port My Number to Shentel Wireless?

If you want to port your current phone number to Shentel Wireless, you have a couple of options. You can either do it online or...
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Service Issues and Support

What Do I Do If I Forgot My nTelos Wireless Puk Number?

If you entered your nTelos Wireless SIM card's PIN wrong too many times, your phone has been locked as a security measure. You...
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What should I do if my internet connection is slow?

In the event of slow internet with Shentel, check for widespread issues, perform a speed test, limit connected devices, and...
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What should I do if I experience service disruptions?

If service disruptions are experienced, first check for local outages via Shentel's website or social media. Troubleshoot by...
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Account Management

How do I change my plan with Shentel?

To change a plan with Shentel, customers should first review the available options on the Shentel website. After selecting a...
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How do I access my Shentel account online?

To access an account with Shentel online, users should visit the official website and click on the "Customer Login" link,...
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What happens if I move while using Shentel services?

When moving while using Shentel services, it is crucial to ensure that the new location has service availability, then arrange...
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Internet and Phone Plans

What plans does Shentel offer for internet and phone services?

Shentel's services encompass a range of internet plans for varying user needs, from basic to high-speed fiber options with...
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How can I upgrade my internet speed with Shentel?

Upgrading internet speed with Shentel involves checking your current plan, exploring the available options online, and...
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Are there options for business services through Shentel?

Shentel provides a range of business services tailored to meet the needs of various companies, including internet, phone, and...
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Service Availability and Coverage

Can I use Shentel services in areas outside your coverage?

Shentel services are limited to specific areas in Virginia, West Virginia, and parts of Maryland and Pennsylvania. To check if...
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What is Shentel's policy for high-speed internet accessibility?

Shentel is dedicated to ensuring high-speed internet access for homes and businesses, focusing on expanding broadband services...
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How can I find coverage availability in my area?

To check for Shentel service availability, visiting their official website is recommended. There, users can access a coverage...
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Service Installation and Equipment

What are the installation fees for Shentel services?

Shentel's installation fees vary based on the service and plan chosen, with potential promotions for new customers that might...
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What equipment is required to set up Shentel services?

The equipment needed for Shentel services depends on the specific service chosen. Internet requires a compatible modem or...
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What technology does Shentel use for high-speed internet?

Shentel employs various technologies for high-speed internet, primarily fiber optic systems for exceptional speed and...
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Promotions and Discounts

What are the options available for bundling services?

Shentel provides various bundling options that combine internet, television, home phone, and mobile services, depending on the...
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Does Shentel offer promotional trials for new customers?

Shentel often provides promotional trials aimed at new customers, typically featuring reduced rates for services such as...
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Are there discounts for long-term contracts?

Shentel provides various pricing plans that may include discounts for long-term contracts, especially for internet, TV, and...
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Community Engagement

What are the benefits of switching to Shentel services?

Switching to Shentel can enhance telecommunications experiences with high-speed internet, digital television, and phone...
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Can I use Shentel services for television as well?

Yes, Shentel provides television services that include multiple channel packages, on-demand content, and features like a...
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Does Shentel offer community events or sponsorships?

Shentel actively engages with local communities through participation in various events and sponsorships, supporting activities...
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