If you have a Robinhood account and discovered the balance is too low, you could be the victim of a hacker. The first step you need to take is check your transaction history to look for suspicious withdrawals or transactions that you just forgot you made. If you think you have been hacked, you must change your password and email address. You should also report the incident to Robinhood.
If your Robinhood account has a balance that is too low, you're probably kind of upset. That's understandable. There are a couple of possible reasons for an incorrect balance. You should figure out which of them is the real reason as soon as possible, as you may need to take swift action to protect your account.
Before doing anything else, see if there are any withdrawals or transfers you forgot about. Make sure that this isn't simply a matter of a deposit that you expected taking longer to clear than usual. Also, look for withdrawals that you didn't make, which would be a sign that your account has been hacked.
If you find withdrawals that you didn't make, or if your password no longer works and you can't even log in, then you've most likely been hacked. You need to change the password on your account immediately, which should be possible to do even if you can't log in. Go to the Robinhood login page and select "Forgot Password." The company will send a link to reset your password to the email linked to your Robinhood account.
The hacker could have gained access to your email, so you should change email address associated with your Robinhood account, too. To do that online, follow these steps:
To update your email with the app, follow these steps:
It's probably a good idea to change the password on your old email as well.
You should also report the problem to a Robinhood representative. You must start the process on the Robinhood help forum, as there is no other contact option for customer service.
GetHuman has been working for over 10 years on sourcing information about big organizations like Robinhood in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Robinhood Account Has the Wrong Balance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.