What Do I Do If My Robinhood Account Has the Wrong Balance?
If you have a Robinhood account and discovered the balance is too low, you could be the victim of a hacker. The first step you need to take is check your transaction history to look for suspicious withdrawals or transactions that you just forgot you made. If you think you have been hacked, you must change your password and email address. You should also report the incident to Robinhood.
If your Robinhood account has a balance that is too low, you're probably kind of upset. That's understandable. There are a couple of possible reasons for an incorrect balance. You should figure out which of them is the real reason as soon as possible, as you may need to take swift action to protect your account.
First, Check Your Transaction History
Before doing anything else, see if there are any withdrawals or transfers you forgot about. Make sure that this isn't simply a matter of a deposit that you expected taking longer to clear than usual. Also, look for withdrawals that you didn't make, which would be a sign that your account has been hacked.
Next, Change Your Password
If you find withdrawals that you didn't make, or if your password no longer works and you can't even log in, then you've most likely been hacked. You need to change the password on your account immediately, which should be possible to do even if you can't log in. Go to the Robinhood login page and select "Forgot Password." The company will send a link to reset your password to the email linked to your Robinhood account.
After That, Change Your Email Address
The hacker could have gained access to your email, so you should change email address associated with your Robinhood account, too. To do that online, follow these steps:
- Click your Account icon.
- Click Settings.
- Click your email address.
- Enter a different email address to use with Robinhood in the future.
To update your email with the app, follow these steps:
- Tap your Account icon.
- Tap the menu icon.
- Tap Settings.
- Tap Account Information.
- Tap Email Address.
- Follow the instructions on-screen to finish updating your email address.
It's probably a good idea to change the password on your old email as well.
Finally, Report the Problem to Robinhood
You should also report the problem to a Robinhood representative. You must start the process on the Robinhood help forum, as there is no other contact option for customer service.
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