ROBLOX Customer FAQ

To request a refund for your Roblox card purchases, you can visit the Roblox website and navigate to the appropriate support section. Follow the instructions provided there to submit a refund request for your unused or malfunctioning cards. Make sure to have any necessary details ready, such as your order number or card codes.

If you encountered an issue with redeeming Robux and received a message that they were already redeemed, it's possible that the transaction was completed successfully the first time. Please check your account balance to see if the Robux have been added. If they haven't appeared even after checking, we recommend reviewing your transaction history.

If you can’t access your two-step verification because you no longer have the phone, you need to use the recovery options provided by ROBLOX. This may include having a backup code or verifying your identity through email. If you don’t have any recovery options, you may need to refer to the most up-to-date contact information available on this page for further assistance.

If you've purchased Robux and have not received them, first check your purchase history to confirm the transaction. Make sure the payment was completed successfully. If everything seems correct but you still don't have your Robux, there may be a delay in processing. Sometimes it can take a little while for purchases to reflect in your account. If the issue persists, please refer to the link on this page for the most up-to-date contact information to get further assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing. This will help you get in touch with the appropriate support for your issue.