In a nutshell: To request a refund from the PlayStation store, first determine if you are eligible by checking the refund policy on the PlayStation website. Then, contact PlayStation support with your information and select your region. Navigate to the support section, click "PS Store & Refunds," and choose "Refunds." From there, select the appropriate category and follow the instructions provided. Be patient while waiting for your refund to be processed and contact customer support if needed.
The PlayStation store offers games, add-ons and other digital content for PlayStation consoles. However, sometimes, you may experience issues with your purchase and require a refund. You’re eligible for a refund within 14 days after the purchase date, and you lose the right to download the item. If you’re looking to request a refund from the PlayStation store, here’s how to do it.
The PlayStation Store has a refund policy that outlines the conditions under which you can be granted a refund. To find the refund policy, open the PlayStation website, scroll to the bottom, and click “PS Store Cancellation Policy.” The policy page lists the purchase types eligible for refunds and other conditions. You can proceed to the next step if your purchase falls within the guidelines.
To initiate your refund request, you must contact PlayStation support. Scroll to the last section of the refund policy page to access the PlayStation Support link. Before contacting customer support, you must be ready with your PSN Online ID, email address, date of birth and the name of the purchase you’d like refunded. Click the PlayStation Support link when ready.
Before you can access the PlayStation support services, you must select your region to get access to localized services.
Selecting your region loads the PlayStation homepage, showcasing a few games the platform offers. Navigate to the “Support” option on the top bar and click it to open a drop-down menu. From the new options, select the question mark icon.
On the support homepage, you can browse help according to the category of the issue you’re facing. Once the page loads fully, navigate to the top tab and click “PS Store & Refunds.”
The PS Store and Refunds page further segments into payments, purchases, refunds and vouchers, and pre-orders. Click “Refunds” from the categories provided.
The refunds section allows you to cancel and manage purchases and request a PS Store refund. You can request a store refund depending on your purchase type. This section contains resources for a refund for games and add-ons, subscriptions and pre-orders.
Determine the section under which your refund falls and select it. The rebate for games and add-ons is for full games, downloadable content, season passes and in-game consumables. The subscription refund includes purchases with recurring fees. The last section (Pre-orders) involves purchasing digital content before the release date. Choose the appropriate category and click “Request Refund.”
The next prompts will guide you through the refund process. The duration of processing your request varies depending on the complexity of your case. Check your payment method once the refund has been processed to ensure it has been credited to your account. Ensure the amount credited is correct.
Following the correct steps can ensure a hassle-free experience when requesting a refund from the PlayStation store. Before asking for a refund, check out the refund policy and ensure you qualify for a refund. After carrying out the necessary measures, be patient while waiting for your refund to be processed. If you encounter challenges that may limit you from completing the refund request process, feel free to contact customer support for assistance.
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