Planet Fitness Customer FAQ

Guests can use your home club amenities when they visit with you. However, if they are using a different Planet Fitness location, they would need a specific guest pass for that gym to access the amenities. It's important to check the guest policy for that location as it may vary.

If you have been banned from one Planet Fitness location, it typically applies to that specific gym. However, policies may vary by location, so we cannot guarantee access to another club. Each gym has its own management and rules regarding memberships and bans.

To cancel your Planet Fitness account, you typically need to visit your home club in person. Bring a valid ID and speak to a staff member about the cancellation process. If you're a member who signed up online, you may have the option to cancel through your online account. Make sure to review any terms or conditions regarding cancellation to avoid unexpected fees.

We're sorry to hear that you had an unpleasant experience at one of our Planet Fitness locations. Do keep in mind that Planet Fitness prides itself on maintaining a Judgement Free Zone for all members. To report an issue, you can go directly to the 'Contact Us' link available on this page. There you'll find a form where you can submit your complaint. Give as much detailed information as possible so that your complaint can be properly addressed. Rest assured, your feedback is important to us as we strive to maintain a positive environment for everyone.