You can return an item from the American Sun wear retailer Pac Sun if you purchase or receive the wrong item. The company has a different return policy for items ordered online and those purchased in store. You should clearly read the policies before initiating a return. Contact Pac Sun customer service if you have any issues exchanging a wrong item.
Pac Sun is short for Pacific Sun wear and is a clothing brand based in California. The company sells clothing and shoes particularly designed for young people.
If you order the wrong item from Pac Sun then you are in luck because the company allows you to return the item and exchange it with the one you want or get a refund. You can also return an item if it is the wrong size for an exchange.
It is crucial to note at this stage that Pac Sun reserves the right to deny any return or exchange at its discretion.
However, before you return the item to Pac Sun, you should clearly read their return policy. They have different policies for items purchased in the store or online.
Pac Sun Return Policy for Returning an Online Order
You can return an item you ordered online as long as you do it within 30 days. You can either return it to a physical Pac Sun store or mail it back to Pac Sun.
If you return an online order after thirty days, you will be refunded using an electronic gift card. The gift card can either be redeemed online or at any of the Pac Sun stores.
You can also return a Pac Sun online order to a store within 30 days. If you return it after thirty days, you can only be refunded with a merchandise return card which you can redeem online or at a physical store.
On the other hand, there are certain restrictions for returning online orders. All Fear of God (FOG) Essentials sales are final and cannot be returned or exchanged under any circumstances.
You also cannot return any earrings or women's underwear. If you are going to return an article of swimwear, it has to be returned without being worn and with the original tags still intact. The sanitary panel should also still be in its rightful place.
You cannot return an online order paid via Afterpay, PayPal or Venmo to a Pac Sun store. You will have to return them via mail.
Return Policy for a Pac Sun Instore Purchase
You have 30 days to return an item purchased in a Pac Sun store. You absolutely cannot return an instore Pac Sun purchase via mail.
Pac Sun will happily accept your return and exchange it as long as you the items is in a condition in which it can be resold.
If you return an instore purchase with the original receipt, then your return will be refunded via the original method of payment. If you return an item after 30 days even with the original receipt, you will be refunded using a gift card or by getting an exchange.
Any Pac Sun items that are deemed to be markdowns will not be accepted for return or exchange without an original receipt. Items that are not considered markdowns that are returned without an original receipt will be exchanged for other items or store credit.
Moreover, when you return an item without a receipt, you will have to provide proof of identity.
How to Return Items to Pac Sun for Exchange
Returning items to a Pac Sun store only require you to go to the store.
Online orders are slightly different. The process of returning online orders is as follows:
1. Open the Pac Sun website in your web browser.
2. Scroll to the bottom of the homepage and click the link labeled 'Returns and Exchanges.'
3. Choose 'Return an Online Order' on the next page.
4. Click 'Return by mail' on the next page and you will be directed to the returns page.
5. On the next page input your order number, email address, and zip code. When finished click 'Start Return' and you will be provided with instructions for returning the item.
If you have any issues, contact Pac Sun customer service.
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