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Optus - Faults Customer FAQ

Top Answers & How-to Guides

What is Optus - Faults's Phone Number?

The question we are asked most often is about how to talk to Optus - Faults customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Why is my broadband speed slower than advertised?

There are several possible reasons why your broadband speed may be slower than advertised. It could be due to network congestion during...
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Call Issues

Why is my phone not receiving calls?

There could be several reasons why your phone is not receiving calls. Firstly, check if your phone has sufficient network coverage...
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Why am I experiencing frequent call drops?

There can be several reasons for experiencing frequent call drops. One possible cause could be a weak network coverage in your area....
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Network Signal

What does it mean if my network signal is weak?

If your network signal is weak, it means that your device is not receiving a strong enough signal from the nearby cell towers or base...
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TV Service

Why is my TV service not working properly?

If your TV service is not working properly, there could be several reasons for the issue. It could be due to a signal or connection...
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Broadband Speed

Why is my broadband speed slower than advertised?

There are several possible reasons why your broadband speed may be slower than advertised. It could be due to network congestion during...
Read more

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