Why is my broadband speed slower than advertised?
There are several possible reasons why your broadband speed may be slower than advertised. It could be due to network congestion during peak usage hours, which can impact the overall speed. Additionally, the distance between your modem and the exchange or the quality of your home's internal wiring may also play a role in slowing down the speed. In some cases, hardware limitations or outdated equipment could be causing the issue. It is important to ensure that you have the latest firmware installed on your modem and perform regular maintenance checks. If the problem persists, it is recommended to contact Optus technical support so they can assist in identifying the specific cause and provide recommendations for improving your broadband speed.
Answered May 3, 2024
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact Optus - Faults?
If you need to talk to Optus - Faults customer service, now that you have the answers
that you needed, click the button below.
Contact Optus - Faults