Optus - Faults Phone Number

Call Optus - Faults customer service faster with GetHuman

131 344
Customer service
Current Wait: 38 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Keep pressing 0

Reasons customers like you called recently

The cable from the powering to the house is hanging very low and resting in a tree.*I n...
I am reporting for a **-year-old woman.*Her phone stopped working Wednesday morning...
no home dial tone phone at * de chair road narraweena nsw
The line from tne street pole to the house has dropped. It is on our driveway.
Hello, i wait of my feund on credit card!
Your email server has be labelled by sorbs as a spam problem see log extract showing yo...
My fetch box keeps rebooting * or * times a day.
* weeks ago i signed up with optus for a mobile, home and intrernet connection,first th...
My issue is my landline is not working for the second time in a month. The last few day...
Hi I do not kn ow what has or is happening. I have been without my mobile phone in t...
I have reported fault on phone line ** **** **** -- reference nbr: ******** -- on Satur...
The phone line (**********) has not been available since Wednesday ******. This is abou...
We are a business in welshpool who recently swapped from telstra to optus with the pro...
I purchased a phone from Harvey Norman in Bundaberg over a month ago however my contrac...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optus - Faults's Phone-Based Customer Care

Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.

Why Do People Call Optus Customer Support?

People call Optus customer service for many reasons, including:

  • Purchasing one or more services
  • Changing or canceling services
  • Technical support
  • Adding or upgrading devices
  • Questions about billing
  • Scheduling technician appointments
  • Filing a complaint about service
  • Transferring service to a new address

Best Practices for Calling Optus Customer Service

There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:

  • Determine which department you need. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. In addition, these departments have their own hours and days of operation.
  • Have your account number handy. You should be able to find your number on a recent bill.
  • Ensure that you have a way to take notes during the call. Notetaking can help you prepare to escalate your case if necessary.
  • If you are calling about a problem with your bill or service, think about what your ideal resolution might be. When you have a goal before calling, you may find that you are able to keep the conversation on-topic.

How Do Customers Feel About Their Calls to Optus Customer Support?

As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.

Media Mentions

It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.

In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.

What Kind of Issues Can Optus Resolve by Phone?

Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.

Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.

What Issues Can't Be Resolved Over the Phone?

Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.

What Can I Do if I am Unhappy with my Call to Optus?

If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.

First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.

Next, try calling again. Another agent may be better trained and able to address your concerns professionally.

If calling doesn't seem to work, consider these alternatives:

  • Use the Optus live chat option. Live chat allows you to have a written record of your communications with customer service.
  • Contact Optus via social media platforms. As with live chat, this option provides you with a record of what you and the agent say to each other during your communication.
  • Optus has online message boards that are monitored by Optus representatives. In some cases, other customers may be able to provide you with the help you need. Otherwise, an Optus agent can address your concerns.
  • Visit an Optus retail location. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Sometimes, face-to-face conversations are the most effective at addressing problems.
  • Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance.

Customer Number 131 344 - by the Numbers

Phone number to dial131 344
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:45am
Navigate phone maze to a humanKeep pressing 0
Average wait
Current wait38
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication63%
Quality of help54%
Customer votes2,877
Information last updatedTue Nov 30 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Optus - Faults's Best Toll-Free/800 Customer Phone Number

This is Optus - Faults's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus - Faults agent. This phone number is Optus - Faults's Best Phone Number because 18,606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 131 344 include Technical Support, Account access, Service and other customer service issues. The Optus - Faults call center that you call into has employees from Singapore and is open 24 hours, 7 days according to customers. In total, Optus - Faults has 1 phone number. It's not always clear what is the best way to talk to Optus - Faults representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Optus - Faults - by phone or otherwise

While 131 344 is Optus - Faults's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Optus - Faults please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.

What is GetHuman's Relationship to Optus - Faults?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Wells Fargo Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Greyhound Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Wells Fargo or Greyhound. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Optus - Faults Contact Info

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!