Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.
People call Optus customer service for many reasons, including:
There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:
As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.
It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.
In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.
Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.
Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.
Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.
If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.
First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.
Next, try calling again. Another agent may be better trained and able to address your concerns professionally.
If calling doesn't seem to work, consider these alternatives:
This is Optus - Faults's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus - Faults agent. This phone number is Optus - Faults's Best Phone Number because 18,606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 131 344 include Technical Support, Account access, Service and other customer service issues. The Optus - Faults call center that you call into has employees from Singapore and is open 24 hours, 7 days according to customers. In total, Optus - Faults has 1 phone number. It's not always clear what is the best way to talk to Optus - Faults representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 131 344 is Optus - Faults's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Optus - Faults please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our WalMart Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like WalMart or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies