Optus - Faults Customer Service Issues

I am experiencing connectivity issues with my new Optus modem on the NBN. Whenever I return home, my phone or tablet do not automatically reconnect to the internet. Even though the devices detect the home network, they show a message stating "connected, no internet" until I manually adjust the settings, which can take a few hours. Despite having auto logon authorization, the devices fail to reconnect automatically. I have to switch between the 5GHz and 2.4GHz networks several times before finally gaining internet access. This problem is becoming increasingly bothersome. I am unsure if the issue lies with the modem itself or if it requires a specific setting adjustment. Initially, this did not occur after installation, but it has worsened over time.

I have been experiencing SMS issues on my phone for the last five days. When I contacted customer service, they told me they reset the service and assured me it would be fixed shortly. However, it has been five days, and the problem persists. I have not received any assistance, and I am very frustrated that the assistant's attempt to reset the service seems to have caused my phone number and order to get stuck. Another chat assistant mentioned there is a service outage, but it seems odd as my family members, who are with Optus, do not have any issues with their services. My phone number is [redacted], and my name is Ms. S. Lamont. I was born on March 1st, [redacted].

My landline and internet from Optus are not working. After following support's instructions to restart, reset, and swap phone leads, my phone screen displays 'Check Telephone Line' and my modem's only active lights are the power and flashing wifi lights. Despite disconnecting the modem from power, my landline remains inactive. Visiting an Optus store yielded the suggestion that the modem may be faulty. Although I have a fault reference number [redacted], attempts to access the Senior Expert link have been unsuccessful. I'm puzzled as to why my phone doesn't work even when the modem has no power.

I recently reported a fault with my landline phone at 03 9[redacted]. The phone rings, but there is no signal when answered or when trying to make outgoing calls. I want to stress the importance of this issue as I have just come out of the hospital after my 20th operation in 2 years. Nurses and doctors need to contact me through this phone to confirm appointments and medication changes. I have missed at least 3 calls in the last 90 minutes, and after my previous report, it was suggested that I contact Optus Landline phone faults; however, I cannot do so with my current phone issue. Please acknowledge the critical nature of this matter as it could potentially be life-threatening.

I have been experiencing issues with both of my mobile phones for the past two days. I need to confirm that my mobile data plan only includes the phone numbers for my iPhone 11 and iPhone 14 Pro. I want to ensure that no additional numbers have been added to my account without my consent. I also have a Smart Life doorbell connected to the internet with a security camera for safety purposes. I am seeking assistance regarding my phone call capabilities and data access, as I need to stay connected with family members and doctors. Please contact me as soon as possible to address these concerns. Thank you, Kristy.