In a nutshell: OfferUp is a popular platform that many people use to buy and sell items locally. If you lose access to your account, you will not be able to view replies to your active listings or check for messages on offers you inquired about.
Whether you have forgotten your password, changed your phone number, or suspect unauthorized access, recovering your OfferUp account is possible with the following simple steps.
OfferUp is a popular platform that many people use to buy and sell items locally. If you lose access to your account, you will not be able to view replies to your active listings or check for messages on offers you inquired about.
Whether you have forgotten your password, changed your phone number, or suspect unauthorized access, recovering your OfferUp account is possible with the following simple steps.
Start by attempting to log in using your usual method—either with your email, phone number, or linked Facebook/Google account. If you are unable to log in, take note of any error messages. These can help identify whether the issue is with your credentials or something else.
OfferUp allows login via Facebook or Google. If you originally signed up using one of these:Tap “Continue with Facebook” or “Continue with Google”Log in using your credentials for that platformIf it’s linked to your OfferUp account, you’ll be redirected to your OfferUp account.This method can bypass email or phone issues if your social account is still active.
Open the OfferUp app or visit the OfferUp website and click “Forgot password.” Enter the email tied to your account and follow the reset link sent to your inbox. If no email appears, check spam/junk folders and confirm you used the correct address. If the link expires, request a new one and try again promptly.
If you no longer have access to the phone number or email on file, collect identity details: full name, last known email or phone, recent transaction info, and screenshots of listings. OfferUp may ask for a government ID, a selfie, or a recent utility bill or bank statement showing your name and address. Having clear, legible copies speeds verification.
Contact OfferUp Support by clicking here. Have the information you gathered in step 4 ready to provide to the agent if asked. The agent may also ask you to upload documents or screenshots.
Provide as much detail as possible, including:Your full nameEmail or phone number linked to the accountDescription of the issueScreenshots (if applicable)
OfferUp may request additional details or proof. Follow instructions exactly, upload high-quality photos, and answer follow-up questions completely. Cooperating with the agents promptly helps reduce the time it takes to restore access to your account.
If your account was suspended for policy reasons, read the notice carefully. If you believe it is an error, submit a concise appeal with relevant evidence and an explanation. Stay respectful—clear, factual communication improves your chance at a favorable review.
Once you regain access, choose a strong, unique password and consider using a password manager, such as the one found in your browser. Enable two-factor authentication if offered, update your recovery email and phone, review payment options, and remove unknown devices. Regularly check listings and messages for anything suspicious.
You can speed up the recovery process by responding quickly to customer support messages. Once you are back into your account, take basic security measures to protect your account and reduce the chance of future lockouts.
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