This article discusses how to make a return to Nordstrom and get a refund. It describes Nordstrom's return and refund policy. Instructions for returning a purchase to a store are provided. Instructions for returning a purchase by mail are also provided. Instructions for making the return using contactless curbside pickup are provided as well.
Nordstrom sells a wide range of home and beauty items, gifts, and more. However if you need to return something you bought at Nordstrom, find its return and refund policy below and learn how to try to get a refund.
Nordstrom's Return and Refund Policy
Nordstrom's offers refunds on returned items entirely at their own discretion. If the store chooses to offer a refund and you cannot find the receipt or any other record of the sale, you will need to provide personal identification. In that event, store credit will be offered at the current price of the item.
There are three ways to return an item to Nordstrom: in-store, curbside, and by mail.
Making the Return In-Store
To make the return by mail, just take the item and proof of purchase Customer service, Express Services. Or any cash register. You will receive your refund within 5 to 7 business days.
Making the Return by Mail
To make the return by mail, follow these instructions:
You will receive your refund from 5 to 7 days after Nordstrom's receives the item.
Making the Return with Curbside Pickup
To make your return with contactless curbside pickup, follow these instructions:
Contact Nordstrom if you need any assistance. It has phone, chat, help desk, and email customer support options.
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