In a nutshell: If you've placed an order with Newegg and need to cancel it, it's important to act promptly, as there may be a specific timeframe during which you can make changes. Here are tips to get started if you want to cancel your Newegg order.
If you've placed an order with Newegg and need to cancel it, it's important to act promptly, as there may be a specific timeframe during which you can make changes. Here are tips to get started if you want to cancel your Newegg order.
Your order information
Visit the Newegg website.
Find the menu on the Newegg website. It's in the upper-left corner of the homepage, represented by three stacked horizontal white lines against a blue backdrop.
Click on the three stacked horizontal white lines. Doing so will expand the Newegg menu.
Scroll down the menu until you find the "Customer Service" line. It's toward the bottom of the menu.
Click on the "Customer Service" link. Doing so will take you to the Newegg help page. It says "How can we help?" in white lettering at the top.
Scroll down until you find the "Help Topics" section.
Find the "Ordering" section under "Help Topcs."
Find the "View All" link. It's to the right of the "Ordering" header.
Click on the "View All" link. This will take you to the "Ordering" page.
Scroll down until you find the line that says "Canceling an order."
Click on "Canceling an order." This will take you to the "Canceling an order" page.
Read the details on the "Canceling an order" page.
After reading the information on the "Canceling an order" page, try to cancel your Newegg order. If you're unable to do so, please move on to Step 14.
If you were unable to cancel your Newegg order, contact their customer service team as soon as possible. There's only a certain timeframe during which you can cancel it. Let the Newegg customer representative know which order you want to cancel and what you've already tried doing to start the process. They can give you information about whether it can be canceled or if it's too late. If it's too far in the process and you can no longer cancel the order, make sure to ask the representative what you should do if you no longer want it. They can recommend next steps based on your situation.
Act quickly if you want to cancel your Newegg order, as delaying the process may prevent you from being able to cancel it. If you run into any problems, a customer service representative is just a phone call away.
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