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Newegg Customer FAQ

Top Answers & How-to Guides

What is Newegg's Phone Number?

The question we are asked most often is about how to talk to Newegg customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Newegg offer a warranty on its products?

Yes, Newegg offers warranties on its products. Newegg understands the importance of providing customers with peace of mind when purchasing...
Ask any question you have about Newegg customer service, get an answer now.
Contact Newegg customer service

Order Management

How Do I Cancel an Order with Newegg?

Customers can cancel their Newegg orders as long as they follow the steps given above it's good to act swiftly before the product is...
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How do I track my order?

To track your order, simply log in to your Newegg account and navigate to the "My Orders" section. From there, you can view the status...
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Can I change my shipping address after placing an order?

Yes, you can change your shipping address after placing an order on Newegg. However, please note that this can only be done if your...
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Promotions

How do I apply a promo code to my order?

To apply a promo code to your order on Newegg, simply add the items you wish to purchase to your cart. Proceed to checkout and you...
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Return Policy

What is Newegg's return policy?

Newegg's return policy ensures customer satisfaction with their purchases. For most products, customers can request a return within...
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Can I return an item without a receipt?

No, you cannot return an item without a receipt. Newegg requires a valid proof of purchase for all returns. The receipt serves as evidence...
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Payment Methods

What payment methods does Newegg accept?

Newegg accepts various payment methods to provide convenience and flexibility to its customers. You can make purchases using major...
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Shipping Policy

What is Newegg's shipping policy?

Newegg's shipping policy is designed to ensure a seamless shopping experience for customers. They offer various shipping options, including...
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Do you offer international shipping?

Yes, Newegg offers international shipping to select countries. Customers can check if their country is eligible for shipping by selecting...
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Refunds

How long does it take to process a refund?

The refund processing time at Newegg typically varies depending on the payment method used for the purchase. For credit card refunds,...
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Warranty

Does Newegg offer a warranty on its products?

Yes, Newegg offers warranties on its products. Newegg understands the importance of providing customers with peace of mind when purchasing...
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Help me with my Newegg customer service issue

Ask any question you have about Newegg customer service. We will do our best to get you answers right away.
We look to the Newegg issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Newegg issues reported to GetHuman
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