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Newegg Customer FAQ

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What is Newegg's Phone Number?

The question we are asked most often is about how to talk to Newegg customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Order Management

How Do I Cancel an Order with Newegg?

Customers can cancel their Newegg orders as long as they follow the steps given above it's good to act swiftly before the...
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How do I track my order?

To track an order with Newegg, customers should log into their account, go to "Order History," and select their order to view...
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Can I change my shipping address after placing an order?

The ability to modify the shipping address on a Newegg order depends on its current status. If it is still processing, changes...
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What is the process for exchanging an item?

The exchange process for items from Newegg involves checking the return policy for the specific product, initiating an exchange...
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What should I do if there is a discrepancy with my order?

In case of an order discrepancy with Newegg, users should review their order confirmation and details on the website to...
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Payments and Promotions

How do I apply a promo code to my order?

To apply a promo code on Newegg, add items to your cart and proceed to checkout. Enter the code in the designated "Promo Code"...
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What payment methods does Newegg accept?

Newegg offers various payment options including major credit cards like Visa and MasterCard, as well as PayPal. Additionally,...
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How do I sign up for Newegg's newsletter or promotional offers?

To subscribe to Newegg's newsletter and promotional offers, users should visit the official Newegg website where they can...
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Are there any price matching policies available?

Newegg has a price matching policy that aims to provide the best prices to customers, but the competing product must be...
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Shipping and Returns

What is Newegg's return policy?

Newegg allows returns generally within thirty days of delivery, but specific products may have different policies. Items must...
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What is Newegg's shipping policy?

Newegg offers a flexible shipping policy with options like standard, expedited, and express shipping to cater to various needs....
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Do you offer international shipping?

Newegg does offer international shipping for select items, but not all products qualify. Availability is determined by the...
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Can I return an item without a receipt?

While returning an item without a receipt can be challenging, Newegg does offer options for returns with alternate proof of...
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Can I schedule a pickup for my return?

Newegg does not provide a direct service for scheduling return pickups. Customers need to initiate the return process online...
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Refunds and Warranties

How long does it take to process a refund?

The duration for processing a refund at Newegg typically ranges from three to five business days after the return is received...
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Does Newegg offer a warranty on its products?

Newegg offers warranties on many products, primarily through the manufacturer's warranty, which varies by item. Some products...
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What should I do if I receive a defective item from Newegg?

Customers who receive a defective item from Newegg should first review the return policy, which usually allows returns within...
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What is Newegg's warranty policy for products?

Newegg's warranty policy generally reflects the manufacturers' warranties and may include a limited warranty that varies in...
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Invoices and Reviews

How do I leave a review for a product I purchased?

To leave a review on Newegg, log into your account, go to the "Account" section, and find your order history. Locate the...
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How can I obtain an invoice or receipt for my purchase?

To obtain an invoice or receipt for a Newegg purchase, customers should log into their account and access their order history...
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Newegg issues reported to GetHuman

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