Match.com Customer FAQ

To get unbanned from Match.com, you will need to review the reason for your ban and follow any necessary steps or guidelines provided by Match.com. In some cases, you may be able to appeal the decision. Please check the link on this page for the most up-to-date contact information to inquire about your specific situation.

If you're getting locked out of your account, ensure you're entering the correct email and password combination. Sometimes, multiple failed login attempts can result in a temporary lock. If your email is confirmed as correct but still not recognized, try resetting your password. Follow the password recovery steps provided on the login page. Additionally, make sure to check for any typos in the email address you are entering. If issues persist, please refer to the most up-to-date contact information available on this page for further assistance.

To delete your profile known as "vera," you will need to log into your Match.com account. Once logged in, go to your account settings and look for the option to delete or deactivate your account. Follow the prompts to complete the process. Remember, once your account is deleted, you may lose access to your messages and matches.

If you are blocked out of your Match.com account and cannot send an email, you can find the most up-to-date contact information on this page to reach out for help.

If you haven’t received the password reset email, first check your spam or junk folder. Ensure that the email address you entered is associated with your Match.com account. If you still don’t see the email, wait a few more minutes and try the process again. Sometimes, email delivery can be delayed.