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Match.com Customer FAQ

Top Answers & How-to Guides

What is Match.com's Phone Number?

The question we are asked most often is about how to talk to Match.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need to input...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting up a...
Ask any question you have about Match.com customer service, get an answer now.

Recent Match.com Customer Questions

How do i cancel my free browsing on Match.com?

To cancel your free browsing on Match.com, go to your account settings. Look for the subscription or membership section, where you can find the option to cancel your free browsing or any promotional offers. Follow the on-screen instructions to complete the cancellation process.
Asked Dec 9, 2024 7:43 PM

My age has been put on wrong by my daughter who signed me up, it should be 17/07/1954 age 70 not 17/07/1950 age 74 , thank you.

You can update your age on Match.com by going to your profile settings. There, you can edit your birthday to reflect the correct information. This change will update your age accordingly. Make sure to save the changes after editing.
Asked Nov 27, 2024 1:11 PM

I paid for the bronze subscription- $29.99 How do I get access ? I cannot see pictures, read responses, nor respond.

If you've paid for a Bronze subscription, you should have full access to view photos, read messages, and respond to other members. Ensure you are logged into your account with the same email that was used for the subscription. If you’re still experiencing issues, it may be a technical glitch. Please check for any updates or notifications regarding your account. You can find the most up-to-date contact information right here on this page if you need further assistance.
Asked Nov 22, 2024 11:01 PM

How do I find my match account recovery?

To recover your Match.com account, go to the login page and click on "Forgot Password?" Follow the prompts to enter the email address associated with your account. You will receive instructions via email to reset your password. If you encounter further issues, please refer to the support options provided on the website.
Asked Oct 25, 2024 11:41 AM

I need to cancel my subscription and I cannot access my account

If you cannot access your account to cancel your subscription, you can follow the account recovery process to regain access. Once you have access, you can cancel your subscription through your account settings. If you still face issues, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Sep 29, 2024 9:48 PM

Help me with my Match.com customer service issue

Account Management

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need to input...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting up a...

How Do I Change My Age on My Match.com Profile?

Mistakes can happen when setting up something important like a dating profile. Here's how you can go about changing things like your...

How Do I Delete My Favorites on Match.com?

There are multiple ways to delete favorites on Match.com. Favorites are also called "likes". First, go to the Match.com website and...

How Do I Cancel My Match.com Subscription?

Learn all the ways to cancel your Match.com subscription as quickly and pain free as possible.

How Do I Change My Email Address on Match.com?

Match.com makes it a cinch to update your email address, username, date of birth, and location as well as provides options if you encounter...

How Do I Update My Email Notifications on Match.com?

Match.com is a dating website and app that makes it easy to customize your notification settings to fit your preferences. You can log...

How Do I Change My Location on My Match.com Account If I Just Moved?

You can change your location on Match.com, if you've just moved, by changing your account settings online. Alternatively, you can contact...

How Do I Set My Match.com Profile Picture?

Match.com is one of the most popular online dating websites since it was created in 1995. It has an impressive success record in creating...

Account Support

What Do I Do If My Match.com Is Blocked?

Match.com is a large name in the online dating market. When you sign up to use Match.com, you agree to follow the terms of use stated...

How do I block or unblock someone on Match.com?

Match.com users can block up to 2,000 people from contacting them. To block or unblock users, log in to your account, find the

How do I recover my Match.com account?

Online dating on Match.com has become popular worldwide, but users may face account issues like suspension or forgotten information....

Billing and Refunds

Can I get a refund from Match.com

Match.com is an online platform for singles to mingle and find partners. To cancel a subscription and request a refund, log into your...
We look to the Match.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Match.com issues reported to GetHuman
FAQ Table of Contents

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