Match.com Customer Service Issues

Subject: Refund Dispute for Match.com Account Dear Match.com Customer Service, I would like to address an issue regarding an incorrect charge of $70.32 on Feb. 20, [redacted], to my account. Soon after discovering this charge, I promptly initiated a dispute through my credit card company due to concerns I had uncovered about Match.com's business practices. Despite assurances I would be refunded following the 60-day dispute window, as indicated by incident #: [redacted]19, unfortunately, I did not receive the agreed reimbursement. Subsequently, my account was closed by Match.com. I kindly request the immediate correction of this error and the reimbursement of the charged amount. It is essential that the handling of this refund be conducted by a reliable individual this time. Thank you for your prompt attention to this matter. Sincerely, Halley Kilburn (Username: Halley5555)

I am Augustina H. I signed up for match.com earlier this year but have been dissatisfied. My account was compromised months ago, and I can't log in. I see a $[redacted].94 charge on my bank statement today. I didn't authorize this renewal as I haven't used the service. I need this resolved. I want the charge refunded, don't want to renew, and need access to my account to delete my information and photos due to the breach. I feel my privacy has been violated, and I'm concerned about who accessed my account.

I've encountered several issues while using the site, and none of them have been resolved. The site is very frustrating as I am unable to sign in despite multiple attempts without any response. I urge you to address and fix this issue promptly. Regarding the 7-day free trial I'm currently on, I am facing difficulties as the messages are truncated, making it impossible to read them entirely without sending a message first. Additionally, when I click on sender photos, their bios do not display, creating uncertainty about whom I am communicating with. I am now experiencing a lack of messages and receiving an error message stating my account is blocked by Match, without any follow-up or resolution provided by the support team. I also had trouble with a link sent by Match that did not work, adding to the frustration I am currently facing on the site. I signed up for the 7-day trial, which is also not functioning correctly. It is disheartening for potential customers to encounter such issues, including blocked accounts and inefficient message viewing processes. I am exasperated by the recurring login issues and lack of access to the service. I sincerely hope these problems can be rectified promptly.

I have contacted you multiple times about the unresolved issue, and I am frustrated. My identity was stolen not only from this site but also from another dating site, POF. After paying for Match in full, I did not receive any responses or a refund. This is a recurring problem affecting many users. Please explain the situation and refund my money. I refuse to entertain any more requests such as purchasing a Google card for $[redacted] at 7-Eleven. I have already provided all necessary information, and I demand a resolution promptly. Bibi K.

I am very disappointed with the recent customer service provided. Today, when I called two minutes before closing time, I encountered a frustrating experience with four different representatives who appeared to not hear me or disconnected the call abruptly. Additionally, I have been facing challenges with the website repeatedly shutting down my browser, despite using a new computer that works perfectly on other sites. The disrespectful behavior from the customer service team, including being hung up on multiple times, was unacceptable. I demand a refund for the unused days from November 7th to February [redacted]. It is unfortunate that my attempts to seek assistance led to more frustration due to technical issues that seem widespread based on other users' reviews.

I signed up for a 6-month subscription and made payments for three months. Due to a canceled bank card, my last payment failed without any notification. Consequently, my account was disconnected, and I couldn't access my messages without subscribing again. I tried to reinstate my account and make the final payment to no avail. Upon resubscribing, I was charged over £50, which was unexpected. I am requesting a refund of this amount. I aim to settle the last payment to ensure my account remains active until February as initially planned.

I have been a long-time user and find the new email format frustrating. In the past, there was a button to easily email someone who liked you. However, in the new format, this feature seems to have disappeared, making it challenging to send messages. I have been trying to contact this person for a while, but with no luck. It would be great if the system could be updated to its original user-friendly version. If there is a way to fix this issue, please let me know. Otherwise, I might consider cancelling my service. Thank you for your assistance in resolving this matter. - Jon

Hello, I recently downloaded the Match.com app on my iPhone and signed up for a 3-month membership on 2/12/18. However, I was charged unknowingly for renewal on 5/11/18, 8/13/18, and 11/13/18. I realized the charges only recently and have unsubscribed. I hardly used the app and am disappointed with the automatic renewals. I am currently awaiting a reversal of the last charge on 11/13/18. Can I please request a refund for the unused months? I would consider using Match.com in the future if the renewal process could be more transparent. Any assistance would be appreciated. Thank you, Jessica

While traveling in Europe, I am once again experiencing issues accessing my US Match.com account. Despite attempts to log in, I keep getting redirected to the UK Match website. I would like to view my accumulated messages on the US platform as I am not interested in UK profiles. Even following prior advice to use the website instead of the app, the problem persists. The redirection to the UK site makes it challenging to even reset my password. Unlike with my other US accounts, accessing Match.com has proven problematic. I hope this can be resolved promptly to access my US account while abroad.

I have been attempting to cancel my subscription for a week now, but have been encountering errors on the website. Despite my efforts on Friday and this morning, I was still charged $80 for another subscription. Every time I tried to cancel on Match.com, I faced an error message. Additionally, the phone number provided for help led to a recording stating unavailability during their listed hours of 8 AM to 5 PM. I am frustrated as I have persistently tried to avoid the extra fee I was wrongly charged today. Please contact me promptly to resolve this issue. Thank you.

I recently purchased a 1-month subscription to a dating site. After a few days of using it, I suddenly found myself unable to log in this morning due to being blocked. Upon contacting customer service, they were unable to provide a reason for the block and did not offer a refund of my payment. I was promised an email explanation, but have not received anything yet. I am a previous user of this site and am bewildered by this sudden restriction. I am dissatisfied with this experience and will not be using this service in the future. I will also be advising my single friends to avoid using it as well.

Hello. I want to address an issue with my subscription. I signed up for a 3-month subscription in July or August of [redacted], met someone in August, and canceled my subscription online at the beginning of September. I recently discovered that my VISA was charged for an additional 3 months without my authorization. I request a full refund on my VISA and the removal of my VISA details from your records. I anticipate prompt handling of my refund and the assurance of a favorable reputation. I await an email confirming the refund process. Thank you, Sandra J.

Dear Sirs, I would like to bring to your attention that despite cancelling my account months ago and having records confirming this, I am still being charged. The most recent charge on my credit card ending in [redacted] was on 10/27 for $74.49, which is unacceptable. I kindly request two actions to be taken immediately: 1) Ensure that my account is genuinely closed to cease any further charges being made to my credit card. 2) Refund the multiple $74.49 charges that have been billed to me since the cancellation of my account. As my card ending in [redacted] is no longer valid, please transfer the refunds to my new card (details will be provided upon confirmation) or arrange for a check to be sent to me. It is disheartening to continue receiving bills after closing my account, and I trust that you will address this matter promptly. For future correspondence, please contact me at my new email, [redacted], as I rarely check my old AOL account. Thank you for your attention to this issue. Sincerely, B. Denison

I am in the process of cancelling my subscription for the 5th time. I signed up for Match.com for only one month and have not used it in 9 months. However, I am still being charged every month. This is unacceptable. If I see another charge on my credit card, I will involve my attorney. Please remove my name from your list and stop billing me. I have tried reaching out multiple times and am tired of this situation. It is frustrating that there is no customer service number to call and I feel like I am being taken advantage of. Please cease charging my card immediately as I have not used your services for the past 9 months.

I need help accessing my paid account on Match.com due to suspicious activity since November 29th. On that day, I got an email asking me to reset my password, but when I tried, Match.com didn't recognize my email. Following this, I received another email advising me to call due to unusual activity, but when I tried, their office was closed. Later, I received a text from a person claiming to be from Match, named Peter from Washington State, at [redacted]. This was odd because I never shared my number with anyone out of state or that name. My username is Lee, and my email is [redacted] My full name is Lee Ann Morlan from Tempe, Arizona, at [redacted].

Hello, I am Robin, from the CBS Television team that produces The Doctors. We are excited to introduce our new show, Face The Truth, where real people seek expert advice for their problems. Hosted by Vivica A. Fox, along with Areva Martin, Dr. Judy Ho, and Rosie Mercado, the show aims to offer solutions to various issues. This week, we are featuring Donna from Belspring, VA, who needs help regarding a suspected online romance scam. Her friend believes she is being deceived. We are considering surprising Donna with matchmaking services to support her in finding true love. If you are interested in providing your services free of charge, we can offer major on-air credit, including on-air logo, verbal mention, web link on our website, and rolling credits. Please contact me at [redacted] to discuss this opportunity further. Thank you for considering collaborating with us!

Subject: Account Renewal Request I want to address Incident:[redacted]19 regarding my account scheduled to lapse on December 9th. I am reaching out to clarify that I do not wish to renew my account. Upon speaking with Amanda M. today, she mentioned limitations due to my APPLE account. I was advised to disable the renewal option on the APPLE site to prevent any future charges. I encountered difficulties following these steps. I reiterate my decision not to renew my account. It would be appreciated if your team could facilitate this cancellation to avoid any additional billing. My contact number is [redacted] if further discussion is needed. Thank you for your assistance. Sincerely, T.M.C. from Columbia, Missouri

If you are using Safari, please enable cookies by adjusting your settings to allow our cookie. Open Safari's "Preferences", navigate to "Block Cookies", and select "Never". If you are not using Safari, try refreshing the page or accessing the Help/FAQs section. If you continue having issues, please contact us at 1-[redacted]-92-MATCH (1-[redacted]) from 8 am to 5 pm central time, Monday through Friday. If we have multiple email addresses for you, kindly specify the one you prefer on your account. We apologize for the inconvenience and are working diligently to resolve this issue promptly. -Match Customer Care

I need assistance with my match.com accounts. I have one in California under Comcast and another in Colorado under Gmail. I mistakenly added payment to the wrong account recently. When I send messages in Colorado, I receive prompts to upgrade for three guaranteed replies. This is confusing. I am in Colorado and want to avoid double-paying for one account. Please contact me at [redacted] for help. Thank you.

I cancelled my subscription and deleted my profile, but I noticed that I was charged twice for $80.97, once in August and then again this month. When I reached out for a refund, they asked for remote access to my personal cell phone to monitor my activities while I downloaded a random app and completed several tasks. They then requested my banking information to "confirm my identity." It seems unnecessary and suspicious. They already have my debit card details for the payment, so why can't they refund it back to the same card without all these fishy steps? Their verification process seems over the top compared to other companies.