Match.com Customer Service Issues

I joined around 10 days ago and have been in contact with representatives on the phone three or four times to resolve issues. I have spent over two hours on these calls. Despite assurances from Match representatives, the promised adjustments were not made. This is my third attempt to contact them, and I have been unable to reach anyone. I am no longer interested in using Match and would like a full refund. I tried calling various numbers this morning, but instead of reaching people as advertised, I only encountered promotions.

I have been facing issues with accessing my Match.com account due to password problems. Despite this, subscription fees have been continually deducted from my bank account without my approval. After checking with PayPal Singapore, they confirmed no transaction requests were made by them for the subscription fees. It seems Match.com may have a direct arrangement with my bank in Singapore. However, when I verified with PayPal Singapore, my correct email [redacted] was not registered, instead, [redacted] was in the system. I request assistance in canceling my Match.com subscription and would appreciate a response sent to my updated email address.

I recently purchased a Match account on December 11th and downloaded the Match App, unaware that I would be charged twice for the $80/3-month subscription. Match refunded me after I called them. I accidentally deleted the app and when I tried to log back in using my iTunes ID, it prompted me to pay again. iTunes claims this is your problem. I'm Karen Washburn, my email is [redacted] My iTunes ID is Mbirth12241, and my previous Match ID was khp[redacted]. Please resolve this issue on your end. I've never experienced this problem with a dating app before and would appreciate your prompt assistance. Thank you for your attention, I look forward to a response soon, otherwise, I may have to discontinue using the app altogether.

I am looking to cancel my auto-renewal urgently. I am unable to log in despite having my password written down and using the same email. I've tried changing my password multiple times, each time receiving a successful message. However, I am unable to access anything beyond the first page. I attempted to contact customer support but was unable to connect due to an area restriction, which isn't accurate. If my subscription is renewed without my consent, I will involve my credit card company to stop the payment. The inability to cancel my account is frustrating, making the experience with this dating site worthless. The site requires payment while others like POF are free. This situation needs to be resolved promptly to avoid any further issues.

Subject: Match Subscription Payment Issue Hi there, I signed up for a 6-month Match subscription on December 14, [redacted]. I was under the impression that my account would be automatically deactivated after the 6 months were up. However, to my surprise, I recently discovered two additional unauthorized payments on my PayPal statement in June and December. I did not authorize these payments; I only intended to subscribe for the initial 6-month period. I have already contacted PayPal regarding this unauthorized activity. I kindly request a refund for both additional payments and to have my subscription canceled immediately. Please reach out to me at [redacted] or on my mobile. I am eager to resolve this issue promptly. Thank you for your attention to this matter. Warm regards, Diana F.

I was extremely hurt by the disrespectful comments I received on Match.com. Being told I was too ugly and suggested to go to a sex store is unacceptable. I believe everyone deserves respect when searching for love online. An apology is needed for these hurtful remarks.

I signed up for Match on Christmas Eve. After creating my profile and subscribing to a 3-month membership, I greeted a friend and sent a message to another member. Shortly after boosting my profile, I was unexpectedly banned. Match cited information from sister sites, specifically my ban on Tinder, as the reason. I believe this is unfair as Match and Tinder cater to different audiences. I have a clean record, work as an investment advisor, and am a father. My intention was to find a life partner, not to breach any rules. Being banned without explanation or warning is unjust. I respectfully request the chance to address any concerns and re-join Match. Thank you for your understanding.

I reported two disruptive individuals recently. Following that, I discovered I was blocked. Is there information you possess but have not shared with me? Please disclose it, so I can present evidence to defend myself. The complainant may have credibility issues due to potential exaggeration, misinterpretation, or language proficiency concerns. I question the fairness of condemnation without a proper investigation based solely on the account of an individual who may not be reliable. Feel free to reach out at [redacted]. Let's communicate openly and transparently, as hiding behind anonymity undermines credibility.

My profile, Ben (Benedict), was hijacked by someone named Greg, resulting in it being blocked. Despite sending a photo of my bus pass along with my name to prove my identity initially and later a photo of my driver's license with my current address, I have received no response after multiple emails. I am concerned that the information I provided could be misused for identity theft. Could you please explain why my page is still blocked? I have spoken to others who have faced similar issues with their accounts being hijacked. It's crucial that you address this promptly, or I may need to escalate this matter further. Thank you for your attention to this. Sincerely, Ben Macari.

I contacted Match twice in October, first on Friday, October 26, inquiring about renewing my subscription at the old rate of $39.00. I clearly stated that I would renew at that price or not renew if the rate had increased. Despite my clear communication, Match billed me $78.00 shortly after, which was not authorized. I promptly emailed them the next day requesting a credit for the $78.00 charge, but I have not received any response. It is disappointing that Match has not addressed this mistake promptly. As my subscription renewal date approaches, I need this matter resolved before deciding whether to continue with Match. A phone call to discuss this issue is necessary. Thank you.

I am requesting a refund for my subscription on Match.ca. I initially browsed the site and found several guys I wanted to contact before paying $50 for a month. However, after subscribing, I discovered that many suitable matches hadn't subscribed and couldn't read my messages. Those who did read them didn't respond. While I understand that is beyond your control, I had expected a more respectful experience, similar to what I've had on Tinder. If I had known that I wouldn't be able to see who had subscribed, I wouldn't have joined. Additionally, I quickly went through most of the guys in my area and age group, which was disappointing. I would like a refund as I am dissatisfied with the service provided by this dating site.

Dear Match, I go by the username Sim. In August, I signed up for a three-month subscription with you. After canceling my subscription, I remained inactive on your platform. Despite this, I received promotional emails from Match. I recently explored the deals in these emails without intending to subscribe again. While casually browsing, I accidentally received a message thanking me for a six-month subscription after not confirming any payment. To my surprise, $95.58 was deducted from my account without my consent. I attempted to contact your customer service immediately but was unable to reach anyone. During my brief time on the website, I mainly reviewed my profile and tried to find a way to delete my account. I clicked on one message and a like, taking no more than three minutes. I noticed that the amount deducted was different from the advertised package, and I did not confirm any subscription. Now, I find myself a premium member without any interest in this status. Frustrated by this experience, I have taken steps to completely cancel my membership and eliminate my account. I kindly request a refund for the unauthorized payment and ask that my account be permanently deleted if it has not been done already. While I acknowledge Match's good reputation, unfortunately, your service is not suitable for me presently.

Hello Match, I'm writing to address an issue with my account under the username Sim. I initially signed up for a 3-month subscription in August, and after canceling, I have not been active on the platform. Recently, I received promotional emails from Match and decided to explore the offers. While browsing, I inadvertently ended up with a 6-month subscription without confirming the payment option, resulting in a charge of $95.58 from my account. I attempted to contact your customer service immediately but was unable to reach anyone. My brief activity on the site was mainly to update my profile and locate a way to close my account permanently. I did not intend to subscribe for 6 months or become a premium member. I noticed that the charged amount did not align with the advertised package price, and I sincerely request a refund for this error. Additionally, I have since proceeded to cancel my membership and would appreciate it if my account could be deleted entirely. While I acknowledge your service quality, it unfortunately does not suit my current needs. I kindly ask for your prompt assistance in resolving this matter. Thank you.

I signed up for Match less than 24 hours ago. I quickly received two messages, one from a man who was no longer a member when I responded, and the second prompted me to pay so he could reply. Shortly after, I was messaged by a scammer urging me to move our conversation offline. This isn't the service I expected. I also found a profile with two women offering kisses as a profile pic. I believed profiles were reviewed before being approved. I'm seeking a refund and have reported this to my credit card company. Customer service is hard to reach. I am determined to get my money back.

My name is Jessica, born on October 10, [redacted]. I created an account on March.com based in Stockholm, Sweden, on December 29, [redacted], at 17:00. I didn't receive the confirmation code sent to my email after payment for a 6-month subscription paid in 3 installments of [redacted] kr each. The CRD_HD_I[redacted].[redacted] is the information I saved post-payment. Money was deducted, but after logging out and attempting to log back in, I only see, “We couldn’t identify you.” Despite trying the forgotten password option and being told instructions will be sent in 5 minutes, I haven't received any emails to reset my password. I'm stuck unable to log in, facing the same issue each time. What steps can I take to resolve this?

Hello! I am experiencing issues with accessing my matches on Match.com despite having paid for the service. When I try to communicate with potential matches, I encounter a payment schedule instead. I am very frustrated and would like to speak to a live representative. This lack of human contact is not what I expected from the service. Please help me resolve this situation. Thank you, A frustrated client

I have been a member of the service for over a year now. When my initial 6 months ended, I renewed for another 6 months and paid for it. Unfortunately, I was unaware of the 6-month guarantee that would have granted me a free 6-month subscription. This information was not presented to me when I renewed over the phone. Now, when I was about to renew again, I discovered the 6-month guarantee on the website. Despite meeting all the criteria, customer service informed me that I was no longer eligible for the free subscription because I had paid for a subscription 6 months ago. They suggested I should have requested it for free at that time. I am frustrated by this experience as I was qualified for the offer but was not informed about it during my previous renewal. The representatives I spoke with, Ryan and Bev, were unhelpful and dismissive of my concerns, ultimately canceling my account. I simply want to receive the 6-month free subscription I am entitled to and continue using the service.

I signed up and paid for your service with the expectation that I would only receive matches that meet my specific criteria for the type of man I am interested in - specifically only black men aged 57 to 70. However, I have been receiving profiles of mostly white men, which is not what I am looking for and quite disappointing. I am white myself, but I have always been clear about my preference for black men. Your advertisement assured me that I would be matched according to my preferences, but this has not been the case so far. I joined last Thursday and am not satisfied with the matches I have received. If this issue is not resolved promptly, I will be requesting a full refund or taking further action. My name is Bennie and you can contact me via email at [redacted] or preferably by phone after 11 am today.

I recently received a concerning text message from someone named Christopher, using the name Witt on Match.com. The message inquired about me living alone, having a car, and sharing my belongings. Christopher's phone number is [redacted]. I am unsure how to handle this situation and would appreciate a discussion or guidance on next steps. Thank you.

I recently had a date with someone who misinterpreted things entirely. She accessed my account without permission, falsely updated my relationship status, sent inappropriate messages to other users, and undertook actions that resulted in my match.com account being banned. I am unsure of the full extent of her actions, as the account was already banned when I attempted to log back in. Any assistance with resolving this matter would be greatly appreciated.