Match.com Customer Service Issues

I am writing to seek clarification regarding the block or ban placed on my account at Match.com. When I tried to access my old account, I encountered difficulties and subsequently contacted customer service for assistance. In response, a representative informed me that I am no longer permitted to use the platform. Upon requesting an explanation for this decision, I was advised that it could not be disclosed for legal reasons. I believe this treatment is unjust as I am unaware of any wrongdoing on my part and have not been given the chance to address any potential issues. I maintain active memberships on several other websites without incident, and I am eager to resolve any misunderstandings that may have led to this situation. The email linked to my account for reference is [redacted] Sincerely, Sean F.

I signed up for match.com in July [redacted], but I've been unable to log in since then. Every time I attempt to log in, I'm prompted to subscribe again. Strangely, my daughter's credit card, linked to my account, has been charged every month despite my inability to use the services. I would appreciate a refund for the charges incurred during this period. Thank you in advance. Feel free to reach out if you need further information.

I'm experiencing difficulty creating an account on your website due to a system glitch. It seems that my access has been restricted because of a previous financial issue that was not initiated by me. I believe there may have been a misuse of personal information leading to unauthorized charges. I've taken steps to address this by reporting the incident, canceling the affected card, and working with my bank to rectify the situation. However, I'm now unable to access my account, despite being a long-time user of your services. It's essential for your company to ensure the security of user accounts without penalizing legitimate customers for circumstances beyond their control. Dealing with fraudulent activities is stressful enough without being locked out of essential services. I hope this issue can be resolved promptly and fairly. Thank you. - Ms. L.

I recently received a message from your customer service team accusing me of violating guidelines, which I strongly deny. Several members have been inappropriate, disrespectful, and degrading towards me, and I have only defended myself and requested they not engage with me further. I believe addressing such behavior does not breach guidelines. I feel disrespected by the threat to cancel my membership for bringing attention to derogatory conduct. I use your platform sincerely to seek meaningful connections, not to face mistreatment. I am puzzled by the request to complete a survey regarding the incident. I would appreciate the opportunity to discuss this matter with a representative to clarify the alleged wrongdoing. I have abstained from using profanity, being sexually explicit, harassing, or bullying others on the site. I value your assistance in elucidating the content of the email I received.

Subject: Concern Regarding Accusation I am writing to express my concern regarding a recent incident I have been made aware of, which has left me feeling upset and unjustly accused. I recently received a message from someone I had a brief interaction with in the past. The message was unexpected and contained no explanation for their anger towards me, leaving me puzzled and concerned. Additionally, there was another instance where I commented on a photo that I found disturbing on a dating site. While I cannot confirm if this is related to the accusation, it is the only incident I can think of. I believe it is unfair to be notified about an accusation without any details provided. As a caring individual, such accusations affect me deeply. I urge for transparency and clarity in this matter to address any misunderstandings or false claims that may have been made against me. Thank you for your attention to this matter. Sincerely, Robin Allen

Username: Lifeisbeautiful Email: [redacted] I've tried multiple times to access my account to cancel my subscription and get a refund but I forgot my password. I paid for a 6-month membership plus additional features. Unfortunately, I can't retrieve my account number without logging in. I've requested the password reset link several times. I attached the confirmation of my subscription payment for your reference. I received payment confirmation with number PPL_HD_I[redacted].[redacted] on 03/02/[redacted] for an Unlimited 6-month subscription. Your account has been updated accordingly. Please check your My Account page for important subscription details, including automatic renewal information. Upon the expiration of your current subscription, it will renew automatically unless canceled. You can manage this in the My Account section. Additionally, I purchased the Select upgrade with payment number PPL_HD_O[redacted].[redacted] on the same day, February 3rd, and faced login issues since then. I kindly request your assistance in regaining access to my account as I'm eager to resume using the service. Sincerely, Ismari

I've attempted multiple times to reset my password for my Match account in order to log in and potentially subscribe. However, the process has been extremely challenging, and I'm feeling hesitant to continue. Despite receiving 5 password reset emails, none of them have been successful. I keep encountering an error message prompting me to use the iPhone-generated password or create my own, which I have repeatedly tried without success. After entering a new password, I consistently receive the notification that the passwords do not match. My email is [redacted]

I had a free one-week trial and contacted the company to cancel to avoid being charged. However, the representative I spoke to was unable to find my account despite providing all necessary information and kept me on the phone for over 30 minutes. I am frustrated with the rude and unhelpful service I received. Now I have been charged by the company and I am seeking a refund promptly. It is the weekend and I am unable to reach anyone by phone, adding to my frustration. I suspect this delay may be deliberate to prevent refunding my money. I demand immediate action and wish to resolve this issue without waiting until Monday to speak to a representative. Please contact me at [redacted] or [redacted] regarding my refund.

I am consistently encountering hackers on my account. While I can usually detect a potential scam, I am exhausted from having to constantly second-guess anyone showing interest. I have noticed repeated "likers" with identical photos but different bios, and recently my account was cleared of all the "likes" and ongoing conversations. I suspect my account might be compromised. I am no longer interested in using Match due to these issues and would like a refund. I cancelled my subscription renewal shortly after signing up on January 1st. I kindly request a prompt refund and to have my profile completely removed from Match. I would like assistance in achieving this. Thank you. - Kim

Hello, I need assistance with unauthorized payments still coming out of my bank account despite canceling them two years ago. I am looking for two pieces of information regarding my account. The last payment authorization number was on February 7, [redacted], which was requested on February 6, authorization number [redacted]. Unfortunately, I don't remember the name, username, or email address associated with the account as it has been a while since I used it. I would like to find out the exact date I signed up with your service and when was the last time I logged into my account. If you require personal information such as my full name or date of birth, please contact me via email. I am frustrated that these payments have been deducted from my account since at least August [redacted]. I will be requesting a full refund for the subscription charges during this period when the account was not in use. Thank you, M.H.

I am concerned about a potential scam involving disappearing text messages in my online interactions. I have noticed a pattern of fake profiles sending messages without displaying a profile photo. When I confront them about suspicious behavior, they are able to erase all their messages, leaving only mine behind. Despite meeting someone in person who seemed genuine, she asked for personal information and my birth date, leading me to worry about identity theft. I fear she could use my information to harm me, especially since she knew my address. I am puzzled by the vanishing texts and uncertain if this is a sign of a scam. The individual I met claimed she could no longer access her messages when questioned. I have also observed strange behavior with profile pictures changing or disappearing. I need guidance regarding whether disappearing text messages are a reliable indicator of fraud and any insights you may have on this matter.

Hello, my name is Larry H. and I reside at [redacted] Nelson Ave. #2F, Bronx, NY [redacted]. I can be reached at [redacted] or via email at [redacted] Recently, I received a (3 or 4 day) trial membership from Match.com around Jan. 2nd. I opted to try out their service to assess if I wanted to become a paying member. After 2 days, I decided against proceeding further and called to cancel my trial membership. I spoke with a representative who assured me that my membership was canceled. I requested an email confirmation but did not receive it despite assurances. To my surprise, I received a bill for $88.16 instead. I am requesting a refund and for my membership to be canceled immediately. I am awaiting an email confirmation once this has been done. Thank you.

I recently canceled my subscription, and despite it being done two days ago, funds were still deducted from my account for another month. This unexpected charge has caused a negative balance in my account and led to insufficient funds fees. I believe this is unfair. Please reach out to me at [redacted] to discuss and resolve this matter promptly. Thank you.

My account is currently suspended, and I am requesting a refund to my credit card if it cannot be unsuspended. The message I received upon trying to log in stated that my access has been blocked by Match. For assistance, please contact [redacted] Thank you, heartlvhssh *Note: Removed subscription details and payment information for privacy.

I am experiencing a serious issue that needs urgent resolution. I created a free Match account a few weeks ago but couldn't log in last night. After contacting live chat, a tech named Harry called and requested $3 to remove my photo from Match. I reluctantly provided my card details, but was then led through a complex process involving downloading "Coinbase." I was unable to complete the process and will speak with Harry tonight. Shortly after, an individual messaged me on WhatsApp claiming to have obtained my number from Match, which alarmed me. I contacted live chat again and was assured my account was deleted. Today, Harry called instructing me to pay $3 to finalize the process, claiming my account was breached. I am now unsure if my account is deleted, if my number is visible, or if the card details are safe. I urgently seek resolution and assurance that my personal information is secure. If not addressed promptly, I will contact the Information Commission. Thank you.

I accidentally signed up for Match.com and another dating site, which I now regret. Due to being almost 82 and having health issues, I realized finding a partner would be too challenging given my limited energy. Despite receiving messages, I haven't engaged as it's not feasible for me at this time. I kindly request a refund for my subscription. Thank you, Diane Livingston.

I contacted my bank this morning and filed a dispute for the pending transaction. The money was deducted quickly from my account, so I request an immediate refund. Once the reimbursed amount reflects in my account, I will cancel the dispute with my bank. Thank you. - Linda E. I made an error in assuming the monthly subscription cost was $22.58 instead of the full 12-month charge. This deduction has caused distress. I ask for the total refund of $[redacted].99 and the cancellation of the subscription promptly. I await a quick refund and your response. Thank you. - Linda E. I have made multiple attempts to contact Match Australia regarding my subscription under the username sassy,email [redacted], full name Linda Ellis. I demand a $[redacted].99 refund taken from my account. Various customer service responses indicated being subscribed to different branches, causing confusion. I demand an immediate refund today. - Linda E.

I am experiencing issues with my pictures not showing up correctly across my desktop and mobile site profiles. Despite having the same bio, the profiles seem to be different. Additionally, after purchasing a membership almost a month ago, I am unable to access Match on my desktop while having some access on my mobile device. I am struggling to upload pictures on the mobile app, impacting my visibility. Despite following the instructions provided, my pictures are not appearing, resulting in minimal profile views. Although I have pictures on my desktop, the site prompts me to join even though I have already paid for a membership. I have reached out via email twice without a satisfactory response, leading to frustration. I am requesting either a refund or an extension of my membership to receive the access I paid for.

I canceled my account in December [redacted], well in advance before it was set to renew in January [redacted] to avoid automatic renewal. I have successfully canceled my membership on this site before without any issues. However, this time, even though I canceled over a month ahead, my membership was renewed without my consent. I was charged $74.97, which I did not authorize, and now I can't sign in even though I know my login information. I have disputed the charge with my bank. I'm frustrated because I am being billed for a membership I can't even use. I demand an immediate credit to my account. I tried reaching out before but was told you couldn't contact me. Please call me at [redacted]. I am aware of how to cancel memberships, so I won't be misled.

I canceled my membership in December [redacted] but was still auto-charged $74.97 for an auto-renewal, even after receiving a confirmation email that I had successfully canceled. I have been unable to log in to my account even though I have not changed any of my information since joining in October [redacted]. This situation is frustrating and appears to be a scam. I refuse to pay for a service that I took care of canceling two months ago.