MasterCard Customer FAQ

To find out if a specific payment was received, you can review your transaction history through your MasterCard account or mobile app. Checking bank statements or online banking tools may also show the payment status. If there are any discrepancies, consider reaching out for assistance through the contact information provided on this page.

Ja, Sie können Geld auf eine MasterCard Prepaid- oder Debitkarte einzahlen, um das Guthaben zu erhöhen. Dies kann durch direkte Einzahlung, Überweisung oder an ausgewählten Standorten erfolgen, die Bargeldeinzahlungen zulassen. Beachten Sie jedoch, dass dies eventuell nicht für eine MasterCard Kreditkarte gilt. Bei einer Kreditkarte besteht die Beziehung so, dass die Bank Ihnen einen vorab genehmigten Betrag leiht, den Sie mit Ihren Einkäufen ausgeben. Ihr verfügbares Guthaben wird durch Zurückzahlen der ausgegebenen Mittel wiederhergestellt. Bei weiteren Fragen wenden Sie sich bitte direkt an Ihre Bank oder den Herausgeber Ihrer MasterCard.

The fee you are experiencing may be due to the specific policies of the restaurant or your bank, and not a direct charge from MasterCard. Some places or financial institutions may levy a surcharge on card transactions. It's always a good idea to verify with both the establishment where you experienced the fee and your bank to understand the specifics of these charges. Remember, MasterCard is not responsible for any fees that are applied by merchants or your financial institutions when you use your card.

When a card is "blacklisted," it typically means that the card has been reported as lost, stolen, or compromised, and its use has been restricted by the issuing bank for your protection. This could result from suspicious activities or transactions flagged as possibly fraudulent. Under such conditions, the card cannot be used to make purchases, withdraw money, or utilize any form of payment-related services. It's crucial to get in touch with your financial institution or MasterCard directly to settle this matter. They may issue you a new card or take the necessary steps to secure your account.

If you need to discuss your prepaid MasterCard, you should get in touch with the financial institution that issued your card. MasterCard itself doesn't have direct access to your personal or account information. Each card has a customer service number listed on the back that you can call for assistance on specific account matters. If you can't find this number or your card, contacting your bank or the financial institution is advised. They have a direct line to MasterCard and can offer immediate assistance. As a precaution, always ensure that you're reaching out to authentic resources to safeguard your sensitive account information.