When a Macy's gift card is unclaimed or unused by the recipient of the gift or the purchaser of the card, there are limited options. Gift cards that are lost or stolen can be reported to Macy's, and the amount remaining on the card can be replaced upon proof of purchase. Gift cards never expire, so the recipient can claim or use the card at any time once purchased.
You are the recipient of a Macy's gift card from a friend, coworker or family member, but you never claim the card. What happens to the card or the funds used to purchase it? You can find out more about gift cards and other items by calling Macy's customer support. Below are things you need to know about unclaimed gift cards.
You can purchase a gift card for a friend or family member and have it sent electronically as an e-card or via regular mail as a plastic gift card. Gift cards don't expire, so once purchased, the funds sit on the gift card until they are used.
Unfortunately, Macy's gift cards cannot be exchanged for cash at any Macy's location or through the online customer portal; however, you do have options.
Unfortunately, there is little you can do when a gift card isn't claimed other than reach out to the recipient if it was a gift to remind them to use it or use the card yourself for your own purchase. If the card isn't claimed because it was lost or stolen, you can contact Macy's customer support and request a replacement card.
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