1. All Companies › 
  2. J. Crew Customer Service › 
  3. FAQ
Updated

J. Crew Customer FAQ

Top Answers & How-to Guides

What is J. Crew's Phone Number?

The question we are asked most often is about how to talk to J. Crew customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is J. Crew's size guide for clothing?

J. Crew's size guide for clothing is designed to help customers find the perfect fit. It provides detailed measurements for each category,...
Ask any question you have about J. Crew customer service, get an answer now.
Contact J. Crew customer service

Gift Cards

How Do I Use My J. Crew Gift Card for My Purchase?

You can use the J.Crew gift cards at any J.Crew store even with your phone orders. Select the item you want to purchase and use the...
Read more

How Do I Send Someone a J Crew Gift Card?

Between holidays, birthdays or just-because days, a J Crew gift card is a great way to show someone you care. You can send an electronic...
Read more

What Do I Do If My J. Crew Gift Card Balance Won't Load?

If you the balance of your J. Crew gift card won't display properly on the gift card balance checker, there are a few things you can...
Read more

How Do I Check the Balance on My J Crew Gift Card?

J Crew provides four ways for customers to find out the balance on gift cards. You can use their online options: gift card balance...
Read more

How Do I Request a Refund to a Gift Card from J. Crew?

If you need to return a J. Crew item you purchased with a gift card, you can get a refund applied to the gift card if you make the...
Read more

How Do I Buy a Gift Card from J Crew?

Visit the J Crew website to buy a J Crew gift card and log in using an existing username and password. Go to the gift card section...
Read more

Can I use multiple gift cards for a single purchase on J. Crew?

Yes, you can use multiple gift cards for a single purchase on J. Crew. If you have multiple gift cards with various values, simply...
Read more

Is J. Crew gift card redeemable in-store and online?

Yes, J.Crew gift cards are redeemable both in-store and online. Whether you prefer to shop at one of our physical locations or through...
Read more

Can I use a J. Crew gift card to purchase items from the sale section?

Yes, you can definitely use a J. Crew gift card to purchase items from the sale section. Our gift cards are accepted as a form of payment...
Read more

How long is a J. Crew gift card valid for?

A J.Crew gift card is typically valid indefinitely. However, certain state laws require that gift cards be valid for a minimum period...
Read more

Payment Methods

What are the accepted payment methods on J. Crew?

J. Crew accepts various payment methods for a convenient shopping experience. Customers can make purchases using major credit and debit...
Read more

Return Policy

What is J. Crew's return policy for regular items?

J. Crew has a straightforward return policy for regular items, ensuring customer satisfaction. If you aren't completely satisfied with...
Read more

What is J. Crew's return policy for sale items?

J. Crew's return policy for sale items allows customers to return them within 30 days of purchase. The items must be accompanied by...
Read more

Shipping

Does J. Crew offer international shipping?

Yes, J. Crew does offer international shipping. Customers outside of the United States can place orders online and have them shipped...
Read more

Size Guide

What is J. Crew's size guide for clothing?

J. Crew's size guide for clothing is designed to help customers find the perfect fit. It provides detailed measurements for each category,...
Read more

Help me with my J. Crew customer service issue

Ask any question you have about J. Crew customer service. We will do our best to get you answers right away.
We look to the J. Crew issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
J. Crew issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated