In a nutshell: It's frustrating to get comfortable and ready to watch a show or movie on Hulu, only to experience downloading or buffering issues. Don't worry, this doesn't have to be a long-standing problem. There are several steps you can take to rectify the issue.
It's frustrating to get comfortable and ready to watch a show or movie on Hulu, only to experience downloading or buffering issues. Don't worry, this doesn't have to be a long-standing problem. There are several steps you can take to rectify the issue.
Visit the Hulu website.
Scroll all the way down on the Hulu homepage until you find the "Help" line.
Click on the down-pointing arrow to the right of "Help." This will cause the menu to expand.
Look through the "Help" menu to find the "Supported Devices" link. It's above "Accessibility" and below "Plans & Pricing." Click on the link when you spot it.
After clicking on the link, you'll be taken to the "Hulu Supported Devices" page. Read through this page to ensure your device is supported.
Find the search icon at the top of the Hulu Help Center page. It's represented by a black magnifying glass icon in a white circle.
Click on the black magnifying glass icon to open the search box. Your phone's keyboard will also appear.
Type "buffering problem" in the search box. Don't press the return button on your phone's keyboard.
Find the search result that applies to your downloading and buffering problem. Your best option will likely be "I'm experiencing buffering and other playback issues." Click on the link when you see it. Doing so will take you to a page of the same name.
Read the "I'm experiencing buffering and other playback issues" page.
Try the recommendations on the "I'm experiencing buffering and other playback issues" page. Start with the first step and work your way down the provided list. If your problem continues, please move on to Step 12.
If you're still experiencing downloading or buffering problems while trying to watch a movie or show on Hulu, it's a smart move to contact Hulu customer support. Provide the representative with important details, such as what you've already tried to fix the situation. They can offer additional suggestions for what may work for you. It's a good idea to put your phone on speaker so you can converse with the representative while you try their suggestions.
Don't hesitate to reach out to Hulu customer support if you've tried all the potential recommendations and nothing has worked. A knowledgeable team member can assist you and help you get back to watching your movie or show.
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