H&M Customer FAQ
Top Answers & How-to Guides
What is H&M's Phone Number?
The question we are asked most often is about how to talk to H&M customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Order Tracking
How can I track my order?
To track your order from H&M, log into your account on the website and go to the "My Orders" section. Here, you will be able to see...
Return Policy
What is the return policy?
H&M has a flexible return policy to ensure customer satisfaction. If you're not completely happy with your purchase, you can return...
Loyalty Program
Is there a loyalty program?
Yes, H&M offers a loyalty program called H&M Membership. This program allows customers to earn points for every purchase made online...
Order Changes
Can I cancel or change my order?
Yes, you can cancel or change your order at H&M, but it's important to act quickly. H&M aims to process orders promptly, so there may...
Product Sizes
What sizes are available?
H&M offers a wide range of sizes to accommodate diverse body types and preferences. We strive to be inclusive and cater to all our...
Help me with my H&M customer service issue
Ask any question you have about H&M customer service. We will do our best to get you answers right away.
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H&M issues reported to GetHuman