As a GrubHub customer, you have a few steps that you can take if your GrubHub delivery is missing. You can always reach out to GrubHub directly to discuss the issue. GrubHub also has a chat option that you can use through the website or the app. You can also access the website and the app and cancel your order by selecting the order in question and choosing a reason for the cancellation. If you'd like to place another order or want a different resolution other than canceling, you should be able to resolve your issue by contacting customer service. The app allows you to track your order which can be helpful in terms of figuring out where your order is and what may have happened to it. Push notifications will also help you to track your order.
GrubHub customers have actions they can take if their order is missing or they experience some other problem with their food order. GrubHub provides customers with several options for resolving issues with their food orders.
Call GrubHub Directly...
If you place an order with GrubHub and it never arrives, call GrubHub for further directions. A customer service representative will investigate the situation to find out what happened. GrubHub usually handles problems or issues with orders on a case by case basis. You can request a refund if you decide that you don't want the order anymore and it hasn't arrived. Ask for the resolution you'd be most happy with. A customer service representative can inform you of your options and accommodate, if possible, the solution you'd be most comfortable with.
Use the App or Visit the GrubHub Site...
You can also visit the GrubHub site, log in, and access the orders screen. Select the order in question and review the order details. You can choose to cancel the order by selecting that option. You'll be prompted to provide a reason for the cancellation. The reasons will be listed. You may also be able to fill in your own details to support your reasons for the cancellation. Once you decide to cancel your order, it may take up to five days to receive your refund. The timing is often determined by your financial institution and how long it takes them to process the refund. Some financial institutions may take longer than five days to process a refund. However, you will receive a refund confirmation email from GrubHub.
Other Details...
Once you've requested a refund, the refund might no show up as a separate transaction. Instead, the original transaction may disappear or show up as an adjusted transaction or refund. You may want to call your bank if you have questions regarding when you'll see a refund. Your bank should inform you of the processing time and the refund policy. Also, if an order that was placed as a pre-order is missing, let customer service know that the order was a preorder. Customer service will work to resolve the issue.
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