If you placed a food delivery order using your Grubhub gift card, but the order included missing items or incorrect items (or some other problem), you can request a refund to your card. To do so, you can visit the Grubhub app or website, log in to your account, and scroll to the problematic order. Select it and report a problem or cancel. You can also contact Grubhub directly to make your request. Grubhub support may take up to five days to process your refund request.
Grubhub is a popular food delivery service. Customers can place orders with restaurants that partner with Grubhub via the Grubhub website or app. Grubhub drivers will pick up the order from the restaurant and deliver it to hungry customers. Typically, this process runs smoothly. Sometimes, however, problems occur. A driver might mix up delivery orders, or a restaurant might forget to include ordered items or send incorrect items. If a situation like this happens to you and you paid for your order using your Grubhub gift card, you can request that your gift card be refunded. Here's how:
If you received the wrong orders or items of your order were missing, you can request a refund to your Grubhub gift card by visiting the Grubhub website or app. Use these steps:
1. Go to the Grubhub website or app and log in.
2. After signing into your Grubhub account, click on the menu and choose Orders.
3. Scroll to the order in question. Select it. You will see a prompt to cancel the order or report issues.
4. After choosing an option, submit and wait. It may take Grubhub up to five days to process your submission and credit your account or gift card.
Because of the cancelation option, many customers have found it difficult to manually obtain a refund using the website or the app. If you find the above steps difficult or not working, you can contact Grubhub to request a refund for your gift card. Be prepared to provide specific details about your order and what went wrong. Grubhub reserves the right to approve or deny refund requests.
When contacting Grubhub customer service, you may be credited during the phone call, but more than likely, you will have to wait up to five days for Grubhub to investigate and process your request. Support may need to contact the driver of the order or the restaurant in question before it opts to issue your Grubhub gift card a refund.
Some customers have tried to contact the restaurant responsible for their order to request a refund. The restaurant may be able to supply a missing item, but for a refund to your gift card, you will need to contact Grubhub using the above methods.
GetHuman has been working for over 10 years on sourcing information about big organizations like Grubhub in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Grubhub? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.