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Finnair Customer FAQ

Top Answers & How-to Guides

What is Finnair's Phone Number?

The question we are asked most often is about how to talk to Finnair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any travel restrictions or visa requirements for flying with Finnair to certain destinations?

Yes, there may be travel restrictions and visa requirements when flying with Finnair to certain destinations. The specific travel restrictions...
Ask any question you have about Finnair customer service, get an answer now.
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Baggage

How Do I Recover Lost Baggage on Finnair?

Lost or delayed baggage is the last thing you want to experience as a traveler, but Finnair does its best to make it easier for you...
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What is Finnair's baggage policy?

Finnair's baggage policy allows passengers to bring both carry-on and checked luggage. The carry-on allowance depends on the travel...
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Booking

How Do I Get My Confirmation Booking with Finnair?

Booking a flight can either be relaxing or stressful, but Finnair does its best to remove any pressure if you miss your booking email....
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What are the accepted forms of payment for booking a flight with Finnair?

Finnair accepts various forms of payment for flight bookings. You can easily pay for your flight using major credit and debit cards...
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Can I cancel or change my Finnair flight booking?

Yes, you can cancel or change your Finnair flight booking. However, the conditions and fees depend on the type of ticket you have purchased....
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Check-in

What are the check-in options for Finnair flights?

Finnair offers various check-in options to provide convenience and flexibility to all passengers. Firstly, online check-in is available...
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Pets

What are the requirements for traveling with pets on Finnair?

To travel with pets on Finnair, certain requirements must be met. Firstly, pets can only travel in the cabin, except for service dogs....
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Special Assistance

Does Finnair offer special assistance for passengers with disabilities?

Yes, Finnair is committed to providing special assistance for passengers with disabilities. We prioritize the comfort and convenience...
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Entertainment

What are the in-flight entertainment options on Finnair flights?

Finnair offers a range of in-flight entertainment options to ensure a pleasant journey. On long-haul flights, passengers can indulge...
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Liquids

Are there any restrictions on carrying liquids on Finnair flights?

Yes, there are restrictions on carrying liquids on Finnair flights. Passengers are allowed to carry liquids in their carry-on baggage,...
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Delays and Cancellations

What is Finnair's policy on flight delays and cancellations?

Finnair understands that flight delays and cancellations can be frustrating for passengers. Our policy is designed to provide efficient...
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Frequent Flyer Program

What is Finnair's frequent flyer program and how does it work?

Finnair's frequent flyer program is called Finnair Plus. It is designed to reward loyal customers with various benefits and privileges....
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Special Meals

Can I request special meals on Finnair flights (e.g. vegetarian, gluten-free)?

Yes, passengers can request special meals on Finnair flights, including vegetarian and gluten-free options. To accommodate dietary...
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Travel Restrictions

Are there any travel restrictions or visa requirements for flying with Finnair to certain destinations?

Yes, there may be travel restrictions and visa requirements when flying with Finnair to certain destinations. The specific travel restrictions...
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Help me with my Finnair customer service issue

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