In a nutshell: FedEx offers local and international shipping services. Recipients can choose to have packages delivered to their preferred address or pick them up at a nearby location. Both senders and recipients can track delivery status online and receive real-time updates via email or phone. If issues arise during delivery, customers can also report the problem to FedEx. Continue reading for step-by-step guidance on reporting delivery issues and exploring reimbursement options.
FedEx offers local and international shipping services. Recipients can choose to have packages delivered to their preferred address or pick them up at a nearby location. Both senders and recipients can track delivery status online and receive real-time updates via email or phone. If issues arise during delivery, customers can also report the problem to FedEx. Continue reading for step-by-step guidance on reporting delivery issues and exploring reimbursement options.
Before reporting a delivery issue to FedEx, check the status of your package first. To do this, go to the Track Your Shipment page on the FedEx website and enter your tracking number. Then click Track.
When it shows delivered but the recipient can't find it, you can report it to FedEx as a missing package. To do this, follow the next step.
Before reporting the missing item, confirm with the recipient first that the package is indeed missing. If you are the recipient, be sure to check with family members or neighbors regarding the parcel delivered by FedEx.
Follow the on-screen instructions to report a missing package. Don't forget to provide your contact information, as FedEx will get back in touch with you. After completing the form, submit the request and wait for FedEx to reach out to you.
You can also get customer support by going to a physical FedEx location. Look for the closest FedEx location in your area by entering your city or zip code, then click Search.
If you're reporting a delivery issue, make sure you have already tracked your package; it shows delivered, but you don't have it in your possession yet. Were you the one who sent the package? Tell FedEx you have already spoken to the recipient and they still haven't received the package, and it already shows delivered. Don't forget to bring your tracking number, as FedEx may need it to track your package.
When your package is missing (or broken), consider filing a claim to get a reimbursement from FedEx. To file a claim, fill out the Claims form from FedEx and mail it to FedEx. Don't forget to include relevant documentation for a favorable resolution. Note that you can also file a claim online. Just log in to your FedEx account and go to the Claims tab.
Once FedEx receives the Claims request, they will confirm it via email. They usually process claims within 14 days.
You may also file a complaint regarding FedEx delivery service by visiting the Customer Support page. Just ask a question and submit it. Then, wait for further instructions from FedEx. If you have a Support ticket already, track it on the Customer Support page as well.
To avoid delivery problems, sign up for FedEx Delivery Manager. It's free, and it allows you to keep track of your package effectively. You can also receive photos of delivery attempts and proof of delivery, helping you save time looking for the parcel. In case you won't be home, you can also redirect a package or have someone else pick up the parcel for you. Additionally, you have control of the shipment as you will also be able to reschedule delivery. Need more help regarding FedEx deliveries? Get in touch with Customer Support today.
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