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What is the return policy for Express purchases?

Asked 5 months ago
Express has a generous return policy that allows customers to return or exchange items within a certain time frame. Generally, most items can be returned within thirty days of the purchase date. However, it is important to note that the returned items must be in their original condition, meaning they should have tags attached and show no signs of wear or use. For some categories of items, such as swimwear and undergarments, there may be specific criteria that need to be met for them to be eligible for return. Customers may choose to return items in-store or through the mail, depending on their convenience. For in-store returns, items can be taken to any Express store location with the original proof of purchase, which could be a receipt or a packing slip. When returning items by mail, customers should typically initiate the return process through the website by following the instructions provided for returns, and shipping fees may apply. It is also worth mentioning that express.com may offer exchange options, allowing customers to easily select different sizes or colors for their purchased items. Customers should check the specific terms listed on the website for any recent updates or details regarding the return process, as policies may vary based on location or during promotional periods. For the most accurate information, it is advisable for customers to view the current return policy on the Express website or check their purchase details directly.
Answered Jul 19th 2025

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