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Express Customer FAQ

Top Answers & How-to Guides

What is Express's Phone Number?

The question we are asked most often is about how to talk to Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Express Customer Questions

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Products and Clothing

What type of clothing does Express offer?

Express provides a wide variety of clothing for men and women, emphasizing trendy and modern styles. Their women’s line...
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How do I find my size in Express apparel?

To find your size in Express clothing, accurately measure your bust, waist, and hips, then consult the sizing chart on the...
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Does Express offer any environmentally friendly options?

Express actively incorporates sustainable practices in their offerings by using eco-friendly materials like organic cotton and...
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How often does Express release new styles?

Express frequently updates its inventory, introducing new styles every few weeks to align with current fashion trends. Seasonal...
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Are there any specific wash instructions for Express clothing?

Express clothing has specific care instructions on the attached labels, crucial for maintaining garment quality. Generally,...
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Discounts and Promotions

How can I find out about Express sales and promotions?

To learn about Express sales and promotions, visit their official website for current offers, subscribe to their email...
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Are there student discounts available at Express?

Express usually provides student discounts to make fashion more accessible to students. These discounts often require...
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Does Express have a loyalty rewards program?

Express offers a loyalty rewards program called XRewards, which allows customers to earn points for their purchases and access...
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Orders and Returns

What is the return policy for Express purchases?

Express has a return policy that typically allows returns or exchanges within thirty days of purchase, provided items are in...
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Can I place an order for Express items online?

Customers can conveniently place orders for Express items online at express.com, where they can explore a wide selection of...
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What should I do if I receive a defective item from Express?

If a defective item is received, the customer should check Express's return policy on their website, gather necessary documents...
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Can I exchange an item purchased at Express online?

Yes, items bought online at Express can usually be exchanged by following certain procedures. Customers should request a return...
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Payments and Gift Cards

What payment methods are accepted at Express?

Express provides multiple payment methods for customer convenience, including major credit cards and debit cards. Mobile...
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Are there gift cards available for purchase at Express?

Express does provide gift cards, available for purchase both in-store and online. These cards allow recipients to select their...
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Feedback and Store Locator

Where can I find Express stores near me?

To locate Express stores nearby, it is best to use the store locator on the official Express website, express.com. This feature...
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How can I provide feedback about my shopping experience at Express?

Customers can share their shopping experiences at Express through their website or app, where they can provide valuable...
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