What should I do if I receive a defective item from Express?

If a customer receives a defective item from Express, there are a few steps they can take to resolve the issue effectively. First, it is important to carefully review the return policy outlined on the Express website or the documentation included with the purchase, as this will provide essential information on how to proceed. Typically, Express offers a return policy that covers defective items, allowing customers to return such products for an exchange or refund within a specified timeframe. The next step is to gather the necessary documentation for the return. This may include the original receipt or proof of purchase, as well as any packaging the item came with. Customers should take clear photographs of the defective item to document the issue, which may be helpful if required for processing the return. Once the necessary paperwork and evidence are ready, customers should follow the outlined return process on the Express website. This usually involves visiting the returns section of the website, selecting the item needing to be returned, and completing any forms required for the return. Customers may also need to print a return shipping label if the return is conducted via mail. In-store returns can typically be completed by bringing the defective item and the receipt to an Express retail location. It is advisable to act swiftly, as time limits may apply for returning defective merchandise. Customers should also keep a record of any return shipment tracking information until the return is processed. If additional assistance is needed, the current web page may offer contact information for customer service representatives who can provide further guidance.