How Do I Dispute a Charge with American Express Serve?
American Express Serve can take steps to dispute their transactions. They can call American Express Serve directly and start the dispute process. A customer service representative can provide instructions to customers regarding steps they will need to take to officially start the dispute process. Customers also have the option of going online and starting the dispute process. They can select the dispute option and follow the prompts to select the transaction in question and create a dispute. Following the directions should create an official dispute that will automatically become a part of the person's account history. American Express doesn't have a pre-arbitration process, however, they are involved with the dispute process and have the power to effectively resolve a dispute between the cardholder and merchant, often without the need for a chargeback. Customers have 120-days from the date of the original transaction to file a dispute.
American Express Serve customers have options when it comes to disputing a charge. They can take steps both online and via customer service to start the dispute process. American Express has a dispute process in place for cardholders and is active in resolving disputes between cardholders and merchants in an effective manner.
Call American Express Serve
Customers can call American Express Serve customer service to start the dispute process. Customers can call the customer service department and give account identifying information and receive guidance on how to dispute a charge. This should start the dispute process and a customer service representative can update your account with information regarding the dispute. Typically, American express allows 120-days from the transaction date for customers to dispute a charge. A customer service representative will inform cardholders of what to expect and possibly provide a time frame for the resolution of the dispute. Cardholders can ask questions about the dispute process and possibly provide supporting information for the dispute.
Dispute Your Charge Online
You can also log in to your American Express Serve account and file a dispute. You would simply navigate to the inquiry and dispute center and select billing dispute. You can select from the transactions displayed and follow the prompts to file the dispute. This will start the chargeback process. This method is a way of starting the dispute process without the help of a customer service representative. You can select the transaction in question and start the process. You may also have options to support your dispute as well. You will be prompted to follow instructions to submit your dispute.
The Process
American Express Serve plays a strong role in handling their own chargebacks. When American Express handles disputes with both Mastercard and Visa brands, they act as a go-between. Amex sends inquiries to Mastercard or Visa on your behalf, to help resolve disputes. Information is gathered on your behalf, to resolve the issue. There arent any formal rules for pre-arbitration or chargebacks but cardholders are only allowed two disputes for every transaction. Although you won't receive inquiries for every dispute, this is often a part of the dispute process. An inquiry is simply an attempt to get information from a merchant regarding the disputed transaction. However, it should be noted that a merchant may be able to provide enough information about the transaction to resolve it without incurring a chargeback.
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