Customers can exchange products purchased both online and at a retail location. However, customers should pay close attention to the return policy and make sure the exchange takes place within thirty days of purchase. Any item that is found to be damaged or defective is eligible for a full refund that includes shipping and handling if it was purchased online. If you have any questions, you should call customer service. If an online item is purchased damaged or defective, customer should notify customer service right away to receive a full refund that includes shipping and handling.
Dollar General customers can visit their nearest retail location to return/exchange a product. The exchange process is simple and customers should have no problem if they follow the return/exchange policy. However, if there's a product that a customer is unsure of, they should call customer service and inquire about an exchange.
Dollar General Exchange/Return Policy
Dollar General customers can bring a product back and exchange for another, when accompanied by a receipt. The customer will be issued a refund using the same form of payment that was used to originally purchase the item. Once your item has been refunded, you can choose another item for exchange. If you don't have a receipt, you will be issued a refund on a gift card. The gift card can be used to purchase the item for exchange. Customers should make note of the time frame for returns and exchanges. Dollar General's return/exchange policy applies to items purchased within thirty days of return.
Damaged Items
If an item was purchased damaged or defective, you will be refunded and you can exchange the product for another one. If your item was purchased online, and it arrives damaged or defective, contact customer service and let them know that the product arrived damaged or defective. You still have thirty days to request a refund and exchange the item for another one. Perhaps the item was working when it arrived at your home, but became defective shortly after. As long as this happened within thirty days of purchase you should be eligible for a refund and exchange.
A Full Refund
If an online purchase arrives damaged or defective, you are eligible to receive a full refund that includes shipping and handling. However, you will need to notify customer service as soon as possible and let them know that the products arrived damaged/defective. You will be able to exchange the product for another with your full refund that includes shipping and handling changes. However, when in doubt, contact customer service to clear up any uncertainty you may have about exchanging a purchased product, whether online or at a retail location.
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