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Directbuylighting.com Customer FAQ

Top Answers & How-to Guides

What is Directbuylighting.com's Phone Number?

The question we are asked most often is about how to talk to Directbuylighting.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Directbuylighting.com Customer Questions

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Order Tracking and Policies

How do I track my order?

To track an order from Directbuylighting.com, customers should check their email for a tracking number sent after shipment....
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What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product from Directbuylighting.com, document the damage with photos and consult the...
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What is your cancellation policy?

Directbuylighting.com has a cancellation policy that requires customers to cancel orders quickly before they are shipped. If an...
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Can I modify or cancel my order after it has been placed?

Once an order is placed with Directbuylighting.com, it may be modified or canceled depending on its status. If it hasn’t...
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Shipping and Discounts

Do you offer free shipping?

Directbuylighting.com may have free shipping depending on promotions, order types, and locations. They occasionally offer free...
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Are there any discounts or promotions available?

Directbuylighting.com frequently offers various promotions and discounts, such as seasonal sales and clearance items. Customers...
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Do you offer bulk or wholesale pricing?

Directbuylighting.com offers options for bulk or wholesale pricing suited for both individuals and businesses needing larger...
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Payments and Returns

What payment methods do you accept?

Directbuylighting.com generally accepts various payment methods, including major credit cards and possibly PayPal. Financing...
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Can I return or exchange a product?

Directbuylighting.com has a return and exchange policy, allowing customers to return or exchange items if they are not...
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What is your warranty policy?

Directbuylighting.com provides warranties for their products that generally range from one to five years, covering...
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Product Information

What types of lighting products do you offer?

Directbuylighting.com provides a wide variety of lighting products suitable for both indoor and outdoor use. Their offerings...
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How do I care for and maintain lighting fixtures?

To maintain lighting fixtures effectively, one should regularly clean them, turn off power before cleaning, and check bulbs and...
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Can I see product reviews before purchasing?

Directbuylighting.com usually features product reviews for many items, offering potential buyers valuable insights from past...
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Are there installation services available for lighting products?

Directbuylighting.com mainly offers a diverse selection of lighting products, but does not provide installation services....
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