Can I return or exchange a product?

Yes, at Directbuylighting.com, we offer a hassle-free return and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange the product within 30 days of receiving it. To be eligible for a return or exchange, the item must be in its original condition and packaging. Please contact our customer support team to initiate the return process. They will guide you through the necessary steps and provide you with a return merchandise authorization (RMA) number. It is important to include this RMA number on the return package to ensure a smooth process. Please note that certain items, such as custom orders, may not be eligible for return or exchange. For more detailed information, please refer to our Returns and Exchanges policy on our website.