What is your cancellation policy?

Our cancellation policy at DirectBuy Lighting allows customers to cancel their orders within 24 hours of placing it. If the cancellation request is received within this timeframe, customers are entitled to a full refund. However, if the order has already been processed and shipped, the customer may be responsible for return shipping costs. It is important to note that custom or made-to-order products cannot be cancelled once production has begun. To cancel an order, customers should contact our customer support team either by phone or email, providing their order details. We strive to promptly process cancellation requests and ensure a smooth and hassle-free experience for our valued customers.