Direct Express Customer FAQ

If you haven't received your new Direct Express debit card, it may be due to a delay in processing or mailing. Ensure that your mailing address is correct and up to date. Checking the status of your card can typically be done through your account or by using the tracking options available. If it's been a significant amount of time, you may need to look into reissuing the card. There's a link to the most up-to-date contact information right here on this page for further assistance with your card status.

If your Direct Express debit card has been locked, you will need to follow the process provided for unlocking it. Typically, you can resolve this issue by verifying your identity through the appropriate channels. There is a link to the most up-to-date contact information right here on this page, which you can use to get specific assistance regarding your locked card.

If you're having trouble signing in to your account on the mobile app, ensure you're entering the correct credentials associated with your account. If you're using biometric login, verify that your device's biometric settings are enabled and functioning correctly. If the problem persists, try resetting your password through the app or the website.

To reactivate a suspended Direct Express card, you will need to follow the instructions provided on the cardholder services line. There is a link to the most up-to-date contact information right here on this page, where you can find the number to call for assistance with reactivating your card.

If your Direct Express card is suspended, you will need to follow the procedure outlined for reactivating your card. Typically, this involves contacting customer service to clarify the reason for the suspension and to initiate the reactivation process. There is a link to the most up-to-date contact information right here on this page.