Direct Express Customer FAQ

There are several reasons why your Direct Express debit card may be getting declined for online purchases. It's possible that the merchant does not accept Direct Express cards, or there could be a temporary security hold on your account. Additionally, if you're trying to make a purchase that exceeds your transaction limit or if the transaction is flagged as suspicious, it may be declined. Ensure you're entering your card details correctly and check for any usage restrictions that may apply to your account.

If you haven't received your Direct Express card, it may be due to several reasons, such as mailing delays or processing issues. It’s important to check the estimated arrival time provided when you applied for the card. Keep an eye on your mail for the card, as it may take some time to arrive. If you believe there is an issue, check the most up-to-date contact information right here on this page to get assistance.

A replacement card for Direct Express typically takes about 7 to 10 business days to arrive. There is no fee for requesting a replacement card.

First, ensure your card is activated and has sufficient funds. For login issues, check your internet connection, confirm you're using the correct login details, and make sure the app is updated. If the problem persists, contact Direct Express customer service for further assistance.

Yes, you can transfer funds to a different account through Direct Express. You can use the Direct Express website or mobile app to initiate the transfer.