If you no longer need your Cricket Wireless service, you can cancel it in a few simple steps. Alternatively, you can transfer billing responsibility to a different person or suspend your service. You may also contact the customer service team and ask for help.
Cricket Wireless is a prepaid carrier in the United States. It offers text, data, and voice services. The carrier offers its services to over 4.6 million subscribers in the United States. You can cancel your Cricket Wireless service if you no longer need it.
Canceling Your Cricket Wireless Service
With an Instalment Agreement
If you have an installment agreement, the unpaid installment balance is due whenever you cancel the line that is associated with your agreement.
Without an installment agreement, you must pay an Early Termination Fee if you wish to cancel before your service commitment period ends.
What if You Activated Your Device in the Last 14 Days?
If you placed your order online, you don't need to incur the cost of restocking charges for returns. If you already picked up your online order in-store, visit a company-owned retail store and have the restocking fee waived.
When you are certain about your decision to cancel service or remove a line, you can contact Cricket Wireless and ask for help.
Transferring Billing Responsibility
An alternative to canceling your service is transferring the billing responsibility. Follow these steps to complete the process;
1. Open the website
2. Click on the option 'Transfer of Billing Responsibility'
3. If you manage multiple accounts with your ID, select the account that you wish to transfer
4. Choose the numbers that you would like to transfer
5. Enter the relevant information and click 'Continue'
6. Confirm the numbers and accepts the terms of transfer
7. You will receive a six-digit PIN
8. Click 'Submit' to complete the process
The new owner of your account should have the email address that you used to submit the transfer. They should also have the wireless number that you will be transferring. They should accept billing responsibility within 14 days.
You can transfer one or multiple lines. However, it is impossible to transfer your Rollover Data or minutes.
Suspending Your Cricket Wireless Service
There are a few things to keep in mind before suspending service. If your device is lost, do not suspend service before locating it. If you suspend service immediately, you can't use GPS features to locate it.
Another option is to temporarily disable data use. It ensures that your device can't use more of your shared data.
If you suspend your service, you are still responsible for your monthly fees.
How to Restore Service
You can contact the customer service team and explain that you would like to restore the service.
Contacting the Support Team
You may contact the Cricket Wireless support team if you need help. The best way to contact Cricket Wireless is on the phone. You will be connected with a customer service agent who may guide you through the cancellation process. The support agents are friendly and experienced. It is the only option to speak directly with an agent.
If you don't wish to speak with an agent, you may seek support on the Cricket Wireless help desk. The help desk has lots of suggestions and targeted tips that may address your concerns. The help pages address most of the frequently asked questions. If the support agents can't give you the help you need on the phone, they may suggest that you contact them on the phone.
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