How Do I Track My Order with Crabtree and Evelyn?

In order to track a Crabtree and Evelyn, you'll first what to login to your account at Crabtree-Evelyn.com. After logging in, go to the "My Order History" page. Click on "Track Your Order." This will display your tracking information. Also, it may be possible that your tracking information was emailed to you. Search your email account for "Crabtree and Evelyn" or "Crabtree-Evelyn.com" and scan the subject lines for applicable emails. In the event your order hasn't shipped yet, try these steps again in one or two days.

Apr 28, 2020

If you just ordered new luxury bath and body products at Crabtree-Evelyn.com, you'd probably love to know how to track your order. We are here to help you do just that! We want to assist you in making sure your products arrive. In this guide, we are going to show you how to track your Crabtree and Evelyn order quickly and easily.

Before getting started, please be certain that you have your Crabtree and Evelyn login information. This consists of the login email address and password you used to create an account when you placed your order.

Were you able to locate your login information? That's amazing! Ok, let's track your Crabtree and Evelyn order now:

1) First, go to the Crabtree and Evelyn website and look for the very small "person" or "human" icon at the top of the home page. Click on this little icon and it will take you to the account login page at Crabtree and Evelyn. You'll enter your email and password on this page and click "Login."

2) After logging into the Crabtree and Evelyn website, examine your "My Account" page carefully. Find the "Order History" link and click it. You'll be taken to your "My Order History" page.

3) After reaching the "My Order History" page, you'll click the "Track Your Order" link next to the specific order you are looking to track.

4) After clicking "Track Your Order", you will be taken to a page that will allow you to see your tracking information. It will also show you the date your item was shipped, and the date your item will arrive. In addition, you can see which shipping company is transporting your item. This may be USPS, DHL, FedEx or UPS.

5) Another option that you may encounter is the "Track Your Order" link taking you directly to the shipping company's website. If it does, just look at the page carefully. You'll be taken to a page dedicated specifically to your order on the USPS, DHL, FedEx or UPS website. It will also have your tracking information on it, along with the date the item shipped and the date the item will arrive.

6) In the event that you do not have your Crabtree and Evelyn login information, we are here to help you. First, try to search your email account for "Crabtree and Evelyn" or "Crabtree-Evelyn.com". This will help you to find your order confirmation email. If you've just forgotten your Crabtree and Evelyn password, instead go to the account login page and click "Forgotten your password?". Enter your email address in the text field that appears. Next, a link allowing you to reset your password will be emailed to you. Click that link, reset your password, login to your account and track your order.

7) Also, it may be the case that Crabtree and Evelyn simply emailed you your tracking information when your order shipped. Check your email account for that email by searching for "Crabtree and Evelyn" or "Crabtree-Evelyn.com" and scanning the subject lines for applicable emails. The tracking link might take you to the Crabtree and Evelyn website. If it does, login and follow the steps above to track your order. Alternatively, it may take you directly to the shipping company's website. If it does, you can view the tracking information on the page you are redirected to.

8) If you cannot find your tracking information, it may be possible that your order has not shipped yet. Give yourself a couple of days, and then try the steps above again to attempt to see if your item has shipped.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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