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Can I return a product if I am not satisfied with it?

Asked 2 years ago
Crabtree & Evelyn has a customer-friendly return policy that allows for returns if a customer is not satisfied with a product. Generally, items need to be returned within a specified period from the date of purchase, and they should be in their original packaging and condition to qualify for a full refund. Certain products, such as opened or used items, may not be eligible for return, so it is essential to review the specific guidelines set by Crabtree & Evelyn regarding which products can be returned. To initiate a return, customers usually need to follow the process outlined on the Crabtree & Evelyn website, which provides detailed instructions on how to return items effectively, including any necessary documentation or shipping information required for the return. If you are considering a return, it is advisable to check the current website for the most accurate and up-to-date information regarding the return policy, including any potential changes or specific conditions that may apply.
Answered Aug 3rd 2025

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