Cox customers can return their equipment by shipping it or locating a drop off location. Customers can call customer service to find drop off locations and to verify the the equipment registered to their account matches what they actually have before they return it. Customers can also go online to find drop off locations as well. If you want to ship your return equipment you need to notify Cox to get directions regarding how it should be shipped. You should also request a prepaid return label as well. Cox requires that customers return equipment within thirty days of cancellation.
Cox Communications customers have options when it comes to returning their equipment after they've canceled their service. Customers can call customer service or go online to find out how to send their equipment or where to drop it off. However, customers should make sure that they follow directions to endure that their equipment is received and that it reaches Cox within thirty days of cancellation.
Call Cox Communications Customer Service
Customers can call Cox Communications to get instructions regarding how to return their equipment. You can verify that the equipment registered to your account matches what you have. A representative will detail your options and also let you know that you have thirty days to return your equipment. A Cox representative can give you directions regarding shipping your equipment if this is an options you're interested in. You will be advised regarding how to pack your equipment and where to place the shipping label they send you.
Equipment Drop Off
Cox Communications has different locations that customers can use to drop off their equipment. Cox drop off locations are designated for remote controls, cable boxes, modems, and cabling. If you don't want to call customer service for the location of these drop locations, you can visit Cox.com for drop off locations near you. You simply need to select find a solution store. However, make sure that the equipment is dropped off a t the right location and check the status of the equipment frequently to ensure that Oc has gotten it. This step should be taken regardless of your return method.
Mail Your Equipment
Customers also have the option to mail their equipment. Customers can ship their equipment back to Cox if they don't want to use a drop off location. Call Cox customer service and request shipping supplies and a return label. Its also a good idea to ask how to package the equipment you're sending to protect it from damage. You will need to adhere to all the directions in your shipping kit, online, or through customer service to ensure that your equipment is shipped as directed. Keep in mind that your equipment must be returned within thirty days of your canceled service.
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