In a nutshell: Customers who want to cancel or discontinue their Cox services must provide at least 24 hours' notice. Unlike other companies, you can cancel your service anytime, without paying for a full month's bill. Your bill will be prorated, which means you will only be paying partial month of services. For mobile services, though, Cox will not prorate the bill, so it's best to cancel your services towards the end of your billing cycle so you can maximize the service. Continue reading if you're planning to cancel or disconnect your Cox Communications service. We'll show you how to do it.
Customers who want to cancel or discontinue their Cox services must provide at least 24 hours' notice. Unlike other companies, you can cancel your service anytime, without paying for a full month's bill. Your bill will be prorated, which means you will only be paying partial month of services. For mobile services, though, Cox will not prorate the bill, so it's best to cancel your services towards the end of your billing cycle so you can maximize the service. Continue reading if you're planning to cancel or disconnect your Cox Communications service. We'll show you how to do it.
You can cancel your service by calling Cox Communications directly. Contact them during office hours only, and that's Monday to Friday from 8 am to 6 pm, local time. Keep your account information handy, as the representative will be asking you to verify the account to ensure you are the primary account holder.
If you can find the chat feature online, feel free to also choose Chat to speak to a live representative who can help you cancel the service.
Use this store locator to find the closest Cox Communications store in your area. Bring a valid identity document and make sure you are the account holder.
Just enter your city, address or postcode to find the nearest Cox store. You can get directions to the store or view their in-store offers, in case you're planning to get another service. Feel free to also give them a call if you have other concerns.
Once you have already cancelled the service, the next step is to return the equipment. You need to return your modem, cable box, or remote control to a designated Cox service location. To find a store that accepts product drop-offs, go back to the Find a Cox Store page and click the three horizontal lines on the right. Then select Product Drop Off to find a store. Hit Apply. The listed stores should be able to accept equipment returns.
If you're disconnecting a phone service, note that 911 service will still be active, but you won't be able to call other numbers.
Before canceling, you may also want to consider transferring your service if you're moving to a new address. This way, you'll still be able to enjoy reliable TV and internet services from Cox. Don't worry, professionals will handle the installation of your new service.
With Cox's reliable internet connection, you won't have any issues with browsing the internet or streaming your favorite shows. You will also get connected to Wi-Fi hotspots across the United States if you have a Cox service. They also offer 24/7 technical support, in case you need help to troubleshoot your TV or phone. However, if you're moving to a new area that doesn't offer Cox services or you simply want to cancel, please feel free to contact Customer Support at your earliest convenience.
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