How Much Does It Cost to Cancel My Cox Communications Plan?

Introduction

Do you want to cancel your Cox Communications plan? There's no cancellation fee if you cancel within 30 days of activation or if you're canceling your current service to upgrade to a higher plan. You can also avoid additional equipment charges by returning any leased equipment from Cox, such as your modem, remote control, power supplies, and digital receivers. If you cancel after 30 days, an early termination fee may apply. Continue reading to learn more about the cost of canceling your Cox Communications plan.

How Much is the Early Termination Fee?

If you cancel your service after 30 days, an early termination fee may apply. How much you'll pay depends on your offer and how many months you've had the service. Refer to the table in the screenshot to determine how much you may need to pay in early termination fees.

Cox Communications may also waive the early termination fee if you're a member of the U.S. Armed Forces. You may not need to pay ETF if you receive military orders requiring you to relocate outside the Cox service area. Early termination fees may also be waived if you transfer your Cox service to another location. If you think you may qualify for an early termination fee waiver, we suggest contacting Cox before canceling your service to confirm your eligibility.

Return Your Equipment at a Cox Retail Store

After canceling your Cox service, the next step is to return any leased equipment within 15 days, in the same condition you received it, to avoid additional fees. You can return your equipment for free, and there's no need for a shipping label or return box. Where can you return it? Take the equipment to your nearest participating UPS location or Cox retail store.

To locate a Cox retail store, simply enter your city or state, or click Browse Directory. If there isn't a Cox retail store near you, you may be able to return the equipment through UPS instead. Be sure to return your equipment on time. Rather than charging a standard non-return fee, Cox may charge you the retail value of unreturned equipment, which could be more expensive. To clarify any additional charges that may apply to your account, contact Cox Customer Support.

Conclusion

Did you pay an early termination fee when you canceled your Cox service? It's always better to speak with Customer Support before canceling, as they may be able to waive the early termination fee if you qualify for an ETF waiver. You can also avoid additional equipment charges by returning all equipment on time and in undamaged condition. After canceling, check your final bill to make sure you understand all the charges applied to your account. Do you still have questions about the cost of canceling your Cox service? Contact Customer Support today.