How Do I Reschedule My Comcast Installation?

If you have made an installation appointment with Comcast and then become sick or need to reschedule the appointment for some other reason, it's very easy to reschedule. You can do it online, by text message, with the Xfinity My Account app, and by using your Xfinity X1 TV Box.

Rescheduling by Text Message

Once you first schedule your appointment, you will be sent a text message. All you have to do to reschedule it is to reply with "appt" to 266278. You will be given a list of options, including for rescheduling. Just follow the instructions you are given.

Rescheduling Online

If the text message option doesn't work for you, you can always use the online option.

1. Go to Xfinity's home page.
2. Click on the My Account link.
3. Sign into your account.
4. Navigate to the Appointments section. You will find your appointment information at the top of the page.
5. Select the date and time you want for the new appointment on the calendar.
6. Click on the Confirm button. A confirmation message will appear.

Rescheduling with the Xfinity My Account App

If you do not already have the Xfinity My Account app then download it from Google Play or the Apple App Store.

1. Log in to the app.
2. Your appointment will be displayed on the home screen.
3. Tap on Modify.
4. Choose a new date and time for the appointment from the options displayed. A confirmation message will appear.

Rescheduling from Your X1 TV Box

1. Open the Xfinity My Account app on your TV.
2. Select Appointment Details.
3. Select Reschedule.
4. Press the OK button.
5. Using the arrow keys, select a new date and time for the appointment.
6. Press the OK button.

If you need any help rescheduling, contact Comcast's customer support. Phone, forum, chat, and Twitter options are available.