How Do I Recover a Lost Password or Pin for My Comcast Account?

Introduction

If you've lost your Comcast password or security pin, we'll explain how to recover them. We'll start by explaining the process for changing your password.

What You'll Need

Change Your Password

Sign in

Go to https://www.comcast.com and sign in with your Xfinity ID, typically the email you used when you first signed up. If you don't have your ID, you can click on Find Your ID at the bottom of the page and start the process to recover it.

Forgot Password

When it asks for your password, click on Forgot Password. If you get stuck here, you can get help by clicking on the link at the bottom of the page.

Reset Password

This will take you to a screen to reset your password. You'll need to re-enter your Xfinity ID.

Verify Your Identity

Next, you'll be asked how you want to reset your password. You can choose to get a reset code by email or by text.

Check Your Email or Text

Depending on which option you chose, you will need to find the email or text and look for the six-digit code you were provided.

Return to the Comcast website

Return to the Comcast website and click Continue

Enter the Code

Enter the code that was sent to your email or text within 15 minutes.

Create a New Password

Here, you'll create a new password and type it in a second time to confirm. The password must be:
At least eight charactersUse at least one letterUse one number or special characterAfter you're done, click Continue.

Your Password Is Updated

If successful, you'll see this message. You may be asked to verify your identity again by receiving an email, text, or push notification through the Xfinity app. If so, follow the same procedure to check the source and enter the code on the website.

Find Your Security PIN

The Security PIN is a four-digit number, and there are several different types (although they may all be the same number). For example:A Transfer PINHome Phone Security PINVoicemail PIN
To recover it, you'll want to visit the Xfinity Mobile section of the website at https://www.xfinity.com/mobile/my-account and sign in to your account. In the upper right corner, you'll see the account holder's name. Click the down arrow and select My Account.

Find Your PIN

For a Transfer PIN, select the device you want to transfer and follow the prompts to receive a text message.

For a Home Security PIN or Voicemail PIN, go to the Account and Identity Section and follow the prompts to receive a text message.

Navigate to the Security Section

Under Your Information, choose the Xfinity ID and Security section.

Select Service Access

Click on Service Access and then select Home Phone Security PIN. Your PIN will then be displayed.

Need to Change Your PIN?

You'll follow the same process, but when you get to the page showing your PIN, click on Change PIN, enter your current PIN, the new PIN you want and click Update. You will get an email notifying you of the PIN.

Conclusion

Recovering or changing your PIN or password is easy if you follow these steps. If you get stuck at any point, you can reach out to Comcast support by phone or chat with the Xfinity Assistant.

Contact page: https://www.xfinity.com/support/contact-us