What is the process for disputing a transaction on my account?

Disputing a transaction on a Citizens Bank account generally involves several steps designed to ensure your concerns are addressed promptly and thoroughly. First, it is recommended that you review your account statement carefully to gather all relevant information about the disputed transaction, including the date, amount, and merchant involved. Once you have this information, the next step is to initiate the dispute process. This can often be done through Citizens Bank Online banking platform by navigating to the customer service or support section. If online options are not available or preferable, customers may also reach out to their local branch directly for assistance. Citizens Bank typically allows customers to dispute transactions via telephone as well, where representatives can guide you through the process. It is important to document all communications and maintain records of any correspondence related to the dispute. Once you have submitted your dispute, Citizens Bank will generally investigate the claim. They may provide you with updates throughout the process and will notify you of their findings once the investigation is complete. Keep in mind that specific procedures may vary based on the nature of the transaction and other factors, so checking the official website of Citizens Bank for detailed procedures and up-to-date information is advisable.