If you missed a connecting flight on British Airways due to the reasons mentioned above, you are eligible to be rebooked to a replacement flight or a different flight departing the next day. Plus, you get compensation, accommodation and refreshments. However, if you missed the connecting flight for other reasons not accepted by the airline policy, you will pay the rebooking fees and any other applicable fees.
What Do I Do If I Missed My Connecting Flight On British Airways?
As a British Airways passenger, there are many reasons that can make you miss your connecting flight. However, it's good to know what your rights are to ensure that you receive the relevant assistance from customer support.
This case is treated differently depending on the circumstances under which you missed your connecting flight. For instance, if you missed the connecting flight because there was a delay by 5 or more hours you can be put on the next scheduled flight if there is a seat available in your paid fare class. You can also be put on a later flight leaving to the same destination at your convenience in the same fare class.
You can also get a refund or compensation, other reimbursements and refreshments as required by the law.
Visit the British Airways customer support desk and report your missed connecting flight. This enables the boarding agents to put you on a replacement flight. The customer support agents can offer you the necessary assistance to ensure your journey is smooth. Plus, they give you new boarding passes and update your travel information.
Contact British Airways to know if there is another flight you can take to your destination. The airline only gives compensation if there is no replacement flight that you can take. Besides you get a paid overnight hotel stay, refreshments and meals.
What Are the Acceptable Reasons That British Airways Accepts Responsibility?
If you missed your connecting flight because of British Airways fault like a mechanical problem, you are eligible to be rebooked onto the next available flight. In case the outbound flight is until the next morning, then British Airways can book you on a different airline or offer you meals and accommodations as you wait for the next available flight. The arrangements are not offered as a matter or regulation or law, but on a voluntary basis on the part of the airline.
You can also miss your connecting flight because there was bad weather. In this case, the airline will assist you rebook your flight but won't give you compensation for accommodation or meals. However, it's good to contact British Airways customer support and ask. Having travel insurance is vital in such times as it caters from your expenses that are not covered by the airline.
However, if you miss your connecting flight due to your fault, basically you are on your own. Maybe there was a mishap with the flight or we were distracted while at the airport and didn't hear the boarding announcement. British Airways airline will help you rebook, but it's not under any obligation to do it and you will pay the change fee and other applicable fare difference.
Bear in mind that airlines don't assume any responsibility if you miss your connecting flight on two separate tickets. For instance, if you booked your flight on a different airline which delays resulting in you missing the connecting flight. However, if the tickets are both booked on British Airways, the airline will help you rebook, offer compensation, refreshment and accommodation where necessary.
According to EU law, you are entitled for compensation even if the initial delay lasted under 3 hours. The law covers connecting flights irrespective if the flights departed from a non EU or an EU airport.
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