Falling victim to fraud is an unfortunate circumstance that no one can predict or safely evade. For Bank of America's customers, we've come up with a guide to help you report fraudulent activities. Additionally, the GetHuman team continuously develops a directory of ways to contact customer care representatives to get assistance with service issues.
Banks make life easier by enabling the safe storage of money and other valuables. And thanks to technology automating processes, you can have access to your accounts wherever you are and at any time. But in the same vein, fraudsters can also get hold of your account information and get away with your money. That's why banks have ways of reporting theft and fraud in a bid to curb the vice.
Bank of America is an investment bank and financial services company that operates worldwide. As the 2nd largest bank in the US, it serves millions of customers. Its services include wealth management and commercial and investment banking. Like most financial institutions, it is prone to attack from fraudsters.
The good thing is you have an opportunity to report any fraudulent activity you suspect that associates with your account. Read on to find out how.
Go online
Bank of America takes stringent measures to protect its clients' account information. So it allows customers to report any fraudulent activity online easily. To begin the process:
Go to the official website of Bank of America
On the left side of the home page, you should see a red box with the option to Sign In. Key in your online ID and Passcode in the relevant spaces, and then hit Sign In
Visit the security center
Here, there should be an option to report a fraud on your credit card activity. Follow the system's instructions and then finish submitting your issue.
Other alternatives
As much as reporting fraud online is a step in the right direction, there's still much to do to safeguard your peace of mind. You can also:
Visit your nearest banking center and report any suspicious activity
Close accounts you suspect have fallen prey to fraud
Contact the three major credit reporting agencies to incorporate a fraud alert in your credit file and place an order for credit reports to identify unauthorized activity
File a police report and get a copy to submit to creditors who may request proof of the crime
Customers still have the option of reaching out to and seeking help from the customer care team via various means, including:
Phone call
Whether you're following up on your online submission or making an initial complaint, you can speak to a customer care representative via phone call. Ensure that you have your account numbers and other Bank of America correspondence handy before calling. This way, the agent you speak to can quickly verify your identity and assist you.
Live Chat
You can live chat with Bank of America customer service agents to air out your problem. Chatting via this platform usually has short wait times, and you can be sure to get real-time solutions even though it's via text messaging. This platform enables users to keep a written record of events to refer to the conversation in the future.
Help Desk
Bank of America offers customer care via its online help desk. This is a platform that allows users to skim through the multiple help topics available and select one. Here, you can choose a question related to fraud, and an agent will communicate with you. The online help desk is also useful for future reference from the written conversation.
Social media
Through Twitter, Bank of America maintains a social media presence. The platform is an excellent place to submit your issue since it is more public than other social media tools. The customer care team is more likely to quickly attend to your problem if you publicly tweet your message.
GetHuman has been working for over 10 years on sourcing information about big organizations like Bank of America in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report Fraud to Bank of America? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.